MoEngage incident

Dashboard-03 Service Degradation across multiple campaign services

Minor Resolved View vendor source →

MoEngage experienced a minor incident on February 14, 2025 affecting One-time & Periodic Campaigns - SMS and Event Triggered Campaigns and Flows and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 12:41 PM UTC
Resolved
Feb 14, 2025, 02:41 PM UTC
Duration
1h 59m
Detected by Pingoru
Feb 14, 2025, 12:41 PM UTC

Affected components

One-time & Periodic Campaigns - SMSEvent Triggered Campaigns and FlowsInformOne-time & Periodic Campaigns - WhatsApp

Update timeline

  1. investigating Feb 14, 2025, 12:41 PM UTC

    We are currently experiencing an issue in our cloud infrastructure that is leading to service degradation. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.

  2. investigating Feb 14, 2025, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 14, 2025, 01:02 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 14, 2025, 01:15 PM UTC

    Inform sending is back to normal. Callbacks are delayed.

  5. resolved Feb 14, 2025, 02:41 PM UTC

    This incident has been resolved.