MoEngage incident

Dashboard-03 Service Degradation - Stats, Smart Trigger and Flow Campaigns

Minor Resolved View vendor source →

MoEngage experienced a minor incident on February 28, 2025 affecting Campaign Stats and Event Triggered Campaigns and Flows, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 03:34 PM UTC
Resolved
Feb 28, 2025, 05:17 PM UTC
Duration
1h 43m
Detected by Pingoru
Feb 28, 2025, 03:34 PM UTC

Affected components

Campaign StatsEvent Triggered Campaigns and Flows

Update timeline

  1. monitoring Feb 28, 2025, 03:34 PM UTC

    We are currently addressing a core service degradation that began at 6 PM IST, affecting Stats, Smart Trigger and Flows campaigns within DC-03, resulting in a noticeable lag. Our team has pinpointed the cause and is actively working on a solution that should process and reduce the lag in the next couple of hours. We apologize for any inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.

  2. resolved Feb 28, 2025, 05:17 PM UTC

    This incident has been resolved.