Resolved after 9 minutes, affecting Dashboard and Campaign Stats, on May 1, 2025.
A fix has been implemented and we are monitoring the results. Logs indicate the issue began around 11:00 AM IST. The underlying infrastructure experienced issues, causing new nodes to fail to register. The infrastructure has been refreshed and services have returned to normal.
Affected components
Update timeline
- investigating May 01, 2025, 06:39 AM UTC
We are currently experiencing an issue with our Stats service that is preventing the All Campaigns page from loading. Please note that campaign sending has not been impacted. This issue is also affecting Campaign Reports. If you have a direct link to a campaign detail page, the page will load, but the stats details will not. We apologize for the inconvenience. Our engineering team is working to restore service as quickly as possible.
- monitoring May 01, 2025, 06:45 AM UTC
A fix has been implemented and we are monitoring the results. Logs indicate the issue began around 11:00 AM IST. The underlying infrastructure experienced issues, causing new nodes to fail to register. The infrastructure has been refreshed and services have returned to normal.
- resolved May 01, 2025, 06:49 AM UTC
This incident has been resolved.
Your product runs on more than MoEngage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services