Resolved after 4 hours 56 minutes, affecting New Zealand, on October 26, 2023.
We have not seen a reoccurrence of the issue since we moved to monitoring. We are now resolving this issue. If you are still experiencing issues, please contact us at [email protected]. Thanks, Modica Support Team.
Affected components
Update timeline
- identified Oct 26, 2023, 10:28 PM UTC
One NZ (formerly Vodafone NZ) are currently experiencing an outage. We have raised this with their technical team and will work with them to restore connectivity. If you have any questions, please feel free to contact us at [email protected] Thanks, Modica Support Team.
- monitoring Oct 26, 2023, 11:45 PM UTC
The connections returned at ~9:12 NZDT and we can see traffic flowing again. We will monitor and work to stabilise the connections.
- investigating Oct 27, 2023, 12:12 AM UTC
The connections have been dropped. We are working with the carrier to bring them back up. If you have any further queries, please email us at [email protected]. We apologise for the inconvenience.
- monitoring Oct 27, 2023, 12:32 AM UTC
All connections are online. All queued messages have been delivered. New messages are flowing as expected. We will continue to monitor the situation and provide updates accordingly.
- resolved Oct 27, 2023, 03:25 AM UTC
We have not seen a reoccurrence of the issue since we moved to monitoring. We are now resolving this issue. If you are still experiencing issues, please contact us at [email protected]. Thanks, Modica Support Team.
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