Resolved after 3 hours 58 minutes, affecting New Zealand, on July 29, 2024.
We are pleased to share that the issue preventing delivery to 2Degrees customers was resolved at 08:16 NZT (21:18 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 04:05 NZT (17:05 UTC) - downtime of 4 hours 11 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]
Affected components
Update timeline
- investigating Jul 29, 2024, 04:29 PM UTC
We are currently experiencing issue delivering messages to 2Degrees. We have contacted their support team who are working towards a resolution. Messages to 2Degrees customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 04:05 NZT (17:05 UTC). A further update will be posted in 60 minutes. Regards, Modica Support Team [email protected]
- investigating Jul 29, 2024, 05:31 PM UTC
We are continuing to investigate this issue.
- investigating Jul 29, 2024, 06:34 PM UTC
We are continuing to investigate this issue.
- investigating Jul 29, 2024, 07:39 PM UTC
We are continuing to investigate this issue.
- resolved Jul 29, 2024, 08:27 PM UTC
We are pleased to share that the issue preventing delivery to 2Degrees customers was resolved at 08:16 NZT (21:18 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 04:05 NZT (17:05 UTC) - downtime of 4 hours 11 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]
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