Resolved after 2 hours 20 minutes, affecting New Zealand, on July 30, 2024.
We are still waiting to hear back from 2Degrees as to the result of their investigations but the error rate has reduced to a more acceptable value. We will resolve this incident but continue to follow up with 2Degrees in relation to these issues.
Affected components
Update timeline
- investigating Jul 30, 2024, 03:50 AM UTC
We are currently experiencing an increase in the number of SMS errors returned by 2Degrees on submission. We are in contact with their support team who are investigating the issue. We will update when we have more information to share.
- resolved Jul 30, 2024, 06:11 AM UTC
We are still waiting to hear back from 2Degrees as to the result of their investigations but the error rate has reduced to a more acceptable value. We will resolve this incident but continue to follow up with 2Degrees in relation to these issues.
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