Resolved after 1 hour 27 minutes, affecting Mobile Studio, on September 23, 2024.
This incident has now been set to resolved. The issue was resolved at 17:38 NZST, following a change actioned by our Development Team. We have not seen any new messages affected by the issue since that time. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.
Affected components
Update timeline
- identified Sep 23, 2024, 04:47 AM UTC
We are currently experiencing an issue with messages flowing via Mobile Studio applications. We are investigating the issue and will update you again via this status page within the next hour. If you are seeing any other issues please report them via [email protected] Regards, Modica Support Team
- monitoring Sep 23, 2024, 05:08 AM UTC
We have actioned a change at 17:06 NZST to resolve this issue. We can now see that messages flowing via Mobile Studio applications are not being affected by the original queuing issue. We will investigate the cause of this incident and work on our systems and processes to ensure that this issue cannot occur in future. If you are still encountering an issue please contact [email protected] Regards, Modica Support Team.
- identified Sep 23, 2024, 05:31 AM UTC
Unfortunately we are encountering a new issue upon actioning a fix for the queuing issue. We are actively working to resolve this issue. We are investigating this issue and will update you again via this status page within the next hour. If you are seeing any other issues please report them via [email protected] Regards, Modica Support Team
- monitoring Sep 23, 2024, 05:44 AM UTC
We have actioned a change at 17:38 NZST to resolve the new issue affecting Mobile Studio applications. This has rectified the issue caused by the previously implemented change. We can confirm that traffic is flowing as expected via Mobile Studio applications. We will investigate the cause of this incident and work on our systems and processes to ensure that this issue cannot occur in future. If you are still encountering an issue please contact [email protected] Regards, Modica Support Team.
- resolved Sep 23, 2024, 06:14 AM UTC
This incident has now been set to resolved. The issue was resolved at 17:38 NZST, following a change actioned by our Development Team. We have not seen any new messages affected by the issue since that time. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.
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