MobilePay incident

Degraded service for some users

Minor Resolved View vendor source →

MobilePay experienced a minor incident on November 20, 2025 affecting Report API, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 12:50 PM UTC
Resolved
Nov 20, 2025, 01:22 PM UTC
Duration
31m
Detected by Pingoru
Nov 20, 2025, 12:50 PM UTC

Affected components

Report API

Update timeline

  1. investigating Nov 20, 2025, 12:50 PM UTC

    There are performance/stability issues for report API

  2. monitoring Nov 20, 2025, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 20, 2025, 12:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 20, 2025, 01:22 PM UTC

    This incident has been resolved.