MobilePay incident

Issues with agreement signing and new order placement in merchant portal - Denmark

Minor Resolved View vendor source →

MobilePay experienced a minor incident on May 26, 2026 affecting Business portal, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 05:10 PM UTC
Resolved
May 26, 2026, 09:16 PM UTC
Duration
4h 5m
Detected by Pingoru
May 26, 2026, 05:10 PM UTC

Affected components

Business portal

Update timeline

  1. investigating May 26, 2026, 05:10 PM UTC

    Agreement signing and new order placement in the merchant portal are unavailable for Danish merchants between 18:00 to 02:00 AM due to ongoing maintenance at VIRK

  2. identified May 26, 2026, 09:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 09:16 PM UTC

    This incident has been resolved.