Ongoing since 05:49 PM UTC, affecting Service Manager / Asset Manager (NVF).
We have identified the cause of the connectivity issues affecting some customers and are actively implementing a fix. We are seeing service recover and will continue monitoring until the issue is fully resolved.
Affected components
Update timeline
- investigating Nov 04, 2026, 05:49 PM UTC
We are investigating reports of connectivity issues affecting customers hosted in the NVF landscape. Some customers may be unable to access their Ivanti Neurons for ITSM environment due to DNS resolution issues or other related errors. Our teams are actively investigating the issue and we will provide additional updates as more information becomes available.
- identified Nov 04, 2026, 06:39 PM UTC
We have identified the cause of the connectivity issues affecting some customers and are actively implementing a fix. We are seeing service recover and will continue monitoring until the issue is fully resolved.
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