Ivanti Neurons for ITSM LDZ PRD – Degraded Performance and Connection Issues
Affected: Service Manager / Asset Manager (LDZ)
MobileIron Outage History
MobileIron is up right nowMobileIron had 93 outages in the last 2 years totaling 725h 26m of downtime — averaging 3.8 incidents per month.
There were 93 MobileIron outages since January 26, 2026 totaling 725h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
FFZ PRD – Degraded Performance
Affected: Service Manager / Asset Manager (FFZ)
Timeline · 13 updates
Ivanti Neurons for ITSM – Performance Degradation on NSZ PRD Landscape
Affected: Service Manager / Asset Manager (NSZ)
Timeline · 7 updates
- investigating Jun 15, 2026, 02:48 AM UTC
We are currently investigating this issue.
- investigating Jun 15, 2026, 04:45 AM UTC
We are currently investigating a critical service issue impacting customer access and/or application functionality. Our engineering and operations teams are actively working to identify the root cause and restore services as quickly as possible. We will continue to provide updates every 30mins-1 hours or sooner as more information becomes available.
- monitoring Jun 15, 2026, 05:04 AM UTC
The Operations/engineering team has identified the probable cause of the issue and mitigation activities are currently in progress. Some customers may continue to experience intermittent issues while recovery actions are being completed. We are closely monitoring service recovery and will provide the next update within 2 hours.
- monitoring Jun 15, 2026, 05:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 15, 2026, 05:16 AM UTC
Currently we are monitoring the landscape for 24 hours.
- monitoring Jun 15, 2026, 05:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 17, 2026, 05:50 PM UTC
The previous mitigation actions has resolved this incident.
Ivanti Neurons Platform(NVU) – Experiencing Delays - 1914082
Affected: Ivanti Neurons Platform (NVU)
Timeline · 3 updates
- investigating Jun 10, 2026, 12:17 PM UTC
Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
- monitoring Jun 10, 2026, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 03:28 PM UTC
This incident has been resolved.
IRW PRD - Performance Impact
Affected: Service Manager / Asset Manager (IRW)
Timeline · 4 updates
- investigating Jun 03, 2026, 08:48 AM UTC
We are currently receiving reports of degraded performance and intermittent connection issues on the IRW PRD landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
- investigating Jun 03, 2026, 09:40 AM UTC
We are continuing to observe intermittent performance issues on the IRW PRD landscape. Our teams remain actively engaged in the investigation and are working to identify the root cause. Further updates will be provided as soon as more information becomes available.
- monitoring Jun 03, 2026, 11:17 AM UTC
Our engineers have implemented a corrective measure to resolve the problem, and we are actively monitoring its performance to ensure that it meets our quality standards and does not reoccur.
- resolved Jun 03, 2026, 02:24 PM UTC
Following the implementation of corrective measures, performance on the IRW PRD landscape appears to have stabilised and the issue looks to be resolved. An RCA will be provided once the investigation is complete.
BIDS Connectivity issue on NSZ PRD
Affected: Service Manager / Asset Manager (NSZ)
Timeline · 4 updates
- investigating May 31, 2026, 11:39 AM UTC
We are currently investigating this issue.
- identified May 31, 2026, 02:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 31, 2026, 06:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2026, 04:51 AM UTC
This incident has been resolved.
NVZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (NVZ)
Timeline · 3 updates
- identified May 31, 2026, 07:09 AM UTC
The NVZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made
- monitoring May 31, 2026, 07:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:38 PM UTC
This incident has been resolved.
WAZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (WAZ)
Timeline · 3 updates
- identified May 31, 2026, 04:53 AM UTC
The WAZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 06:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:39 PM UTC
This incident has been resolved.
NSZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (NSZ)
Timeline · 6 updates
- identified May 31, 2026, 04:46 AM UTC
The NSZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- identified May 31, 2026, 04:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 05:44 AM UTC
A fix has been implemented and Tenants are accessible now. We are monitoring further.
- identified May 31, 2026, 06:03 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 06:33 AM UTC
A fix has been implemented and Tenants are accessible now. We are monitoring further.
- resolved May 31, 2026, 10:39 PM UTC
This incident has been resolved.
IAZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (IAZ)
Timeline · 4 updates
- investigating May 31, 2026, 02:16 AM UTC
The IAZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 06:31 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:39 PM UTC
This incident has been resolved.
LDZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (LDZ)
Timeline · 3 updates
- investigating May 31, 2026, 02:06 AM UTC
The LDZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:40 PM UTC
This incident has been resolved.
LDZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (LDZ)
Timeline · 4 updates
- investigating May 31, 2026, 01:55 AM UTC
The LDZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 06:09 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:43 PM UTC
This incident has been resolved.
FFZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (FFZ)
Timeline · 4 updates
- investigating May 31, 2026, 01:53 AM UTC
The FFZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 06:10 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:40 PM UTC
This incident has been resolved.
IAZ PRD Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (IAZ)
Timeline · 3 updates
- investigating May 31, 2026, 01:52 AM UTC
The IAZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 03:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:41 PM UTC
This incident has been resolved.
NVZ-Charter PRD Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (NVZ)
Timeline · 2 updates
- investigating May 31, 2026, 01:51 AM UTC
The NVZ-Charter PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- resolved May 31, 2026, 10:47 PM UTC
This incident has been resolved.
FFZ STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (FFZ)
Timeline · 3 updates
- investigating May 31, 2026, 12:28 AM UTC
The FFZ STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 02:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:42 PM UTC
This incident has been resolved.
IRW STG – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (IRW)
Timeline · 4 updates
- investigating May 31, 2026, 12:26 AM UTC
The IRW STG portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 01:58 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 06:32 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:39 PM UTC
This incident has been resolved.
NVZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (NVZ)
Timeline · 4 updates
- identified May 30, 2026, 11:38 PM UTC
The NVZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 01:58 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 06:35 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:38 PM UTC
This incident has been resolved.
TTZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (WAZ)
Timeline · 4 updates
- identified May 30, 2026, 11:14 PM UTC
The TTZ PRD portal is currently not accessible, and users are unable to log in. The issue has been identified and the team is working on implementing a fix. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 31, 2026, 01:57 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 31, 2026, 01:57 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:43 PM UTC
This incident has been resolved.
WAZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (WAZ)
Timeline · 4 updates
- identified May 30, 2026, 10:29 PM UTC
The WAZ PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- identified May 31, 2026, 01:56 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 31, 2026, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 31, 2026, 10:44 PM UTC
This incident has been resolved.
NVC PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (C1)
Timeline · 4 updates
- investigating May 30, 2026, 09:32 PM UTC
The NVC PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- investigating May 30, 2026, 10:03 PM UTC
We have identified the issue and are working on validating the remediation steps.
- monitoring May 30, 2026, 11:08 PM UTC
We have deployed a fix and have validated that the tenant is now available. We will continue to monitor for 24 hours prior to setting the incident to "Resolved."
- resolved May 31, 2026, 10:40 PM UTC
This incident has been resolved.
NSZ PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (NSZ)
Timeline · 5 updates
- investigating May 30, 2026, 09:28 PM UTC
NSZ PRD portal is currently not accessible for some customers. Our team is actively working to resolve the issue and will provide updates as progress is made.
- identified May 30, 2026, 10:22 PM UTC
We have identified the issue and we are executing remediation steps shortly. We will keep you updated on the progress of those actions.
- monitoring May 30, 2026, 11:51 PM UTC
The fix has finalized and we are seeing tenants available again. We will continue to monitor for the next 24 hours before declaring incident resolved.
- monitoring May 31, 2026, 06:09 AM UTC
We are continuing to monitor for any further issues.
- resolved May 31, 2026, 10:41 PM UTC
This incident has been resolved.
IRW TRY Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (IRW TRY)
Timeline · 2 updates
- investigating May 30, 2026, 08:21 PM UTC
The IRW TRY portal is currently accessible, and no issues have been observed. All services are operating as expected. We will continue to monitor and share updates if there are any changes.
- resolved May 30, 2026, 11:23 PM UTC
SRE has executed a fix for IRW TRY and are able to access tenants in the landscape. We will continue to monitor performance.
CZERO PRD – Login Issue / Portal Inaccessible
Affected: Service Manager / Asset Manager (CZERO)
Timeline · 3 updates
- investigating May 30, 2026, 08:19 PM UTC
The CZERO PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 30, 2026, 11:18 PM UTC
SRE has deployed a fix and confirmed that the tenant is available.
- resolved May 30, 2026, 11:19 PM UTC
This incident has been resolved.
Potential Performance Degradation for WAZ landscape
Affected: Service Manager / Asset Manager (C1)Service Manager / Asset Manager (NVF)Service Manager / Asset Manager (WAZ)
Timeline · 5 updates
- identified May 29, 2026, 01:59 PM UTC
Due to a current incident on our vendor side, we are running in a degraded state within the WAZ landscape. This may cause performance impacts within the application. For NVZ customers, this may impact your BIDs connections. The connection maybe unable at times.
- identified May 29, 2026, 04:43 PM UTC
We are starting to see some services come back online. There will be some delay as data synchronizes, before we can fully restore services. We are monitoring this progress closely to restore all services as soon as possible.
- identified May 29, 2026, 09:19 PM UTC
All production data has successfully sync'd and we have failed over our database clusters to be running on proper nodes. We continue to monitor progress on STG/UAT.
- identified May 29, 2026, 11:27 PM UTC
We continue to monitor progress of synchronization of STG/UAT and performance degradation may still occur. Production has remained in stable state, and we are continuing to monitor.
- resolved May 31, 2026, 10:48 PM UTC
This incident has been resolved.