Mixmax Outage History

Mixmax is up right now

Pingoru has recorded 9 incidents for Mixmax: 7 in the last 12 months and 0 in the last 90 days.

Source: status.mixmax.com

9incidents recorded
7last 12 months
0last 90 days
86 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Mixmax in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202613 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 545 (0%)

Incidents, newest first

Major June 29, 2026 Mixmax Paid Features Were Temporarily Unavailable 2h 53m Sending emails in Gmail/Inbox, Web app, API, Rules and 1 more

Started Jun 29, 2026, 01:57 PM UTC· resolved Jun 29, 2026, 04:51 PM UTC

  1. identified Jun 29, 2026, 01:57 PM UTC

    Some users are experiencing issues getting access to the features they are subscribed for -- their accounts behaving as free user accounts. We have identified the cause and we're delivering a fix.

  2. identified Jun 29, 2026, 02:02 PM UTC

    The fix has been delivered and the system is recovering. We're continuing active monitoring of the problem.

  3. identified Jun 29, 2026, 02:27 PM UTC

    The applied fix was not effective. We're continuing to research the problem.

  4. monitoring Jun 29, 2026, 03:11 PM UTC

    A new fix is improving the situation. We're continuing to actively monitor the issue.

  5. monitoring Jun 29, 2026, 04:04 PM UTC

    System is back to normal operation.

  6. resolved Jun 29, 2026, 04:51 PM UTC

    This incident has been resolved.

  7. postmortem Jun 30, 2026, 10:35 PM UTC

    **Post-Incident Update: Mixmax Paid Features Were Temporarily Unavailable \(June 27–29, 2026\)** **What happened** From June 27 to June 29, 2026, some customers were unable to access certain paid features. This included creating and activating sequences, using Meeting Copilot for specific meetings, and using other features that require a paid plan. **Root cause** Our system that verifies account access to paid features became overwhelmed. As a result, some paid accounts were temporarily classified as free accounts, blocking access to paid features. **How we resolved it** We addressed the issue by increasing the capacity of the affected system and alleviating the extra load that was contributing to the problem. All affected features are now functioning normally. **What we’re doing to prevent this from happening again** We have reviewed the incident and are making the following improvements: 1. Increasing system capacity to accommodate higher demand. 2. Enhancing system efficiency by streamlining unnecessary checks. 3. Upgrading our monitoring systems to detect issues more quickly. 4. Implementing stronger safeguards to prevent similar problems in the future. We sincerely apologize for the disruption this has caused and appreciate your patience while we resolve it. If you are still experiencing any issues related to this incident, please reach out to our support team via [[email protected]](mailto:[email protected]).

Read the full incident report →

Critical March 11, 2026 Sending emails with Mixmax may result in delays or failures. Sending via Sequences are not affected. 26m Sending emails in Gmail/Inbox, Web app

Started Mar 11, 2026, 08:42 PM UTC· resolved Mar 11, 2026, 09:08 PM UTC

  1. investigating Mar 11, 2026, 08:42 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 08:47 PM UTC

    When sending through Gmail, a workaround is to disable the Mixmax Chrome extension until this issue is resolved. For Outlook, there is an option to not send with Mixmax.

  4. identified Mar 11, 2026, 09:03 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 11, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 11, 2026, 09:08 PM UTC

    This incident has been resolved.

  7. postmortem Mar 11, 2026, 09:18 PM UTC

    On March 11th, at ~8 PM UTC \(1 PM PDT\), we began experiencing delays in emails sent through Gmail due to server congestion. The issue was resolved at ~9:05 PM UTC \(2:05 PM PDT\) after we addressed the server constraints. While there were delays in email delivery, all emails were successfully sent, as confirmed by checking the sent folder. For further assistance, please contact Mixmax support at [[email protected]](mailto:[email protected]).

Read the full incident report →

Major February 11, 2026 The Sequences dashboard is not loading and sending may be delayed. 2h 38m Web app

Started Feb 11, 2026, 04:09 PM UTC· resolved Feb 11, 2026, 06:47 PM UTC

  1. investigating Feb 11, 2026, 04:09 PM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 11, 2026, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 11, 2026, 05:16 PM UTC

    We are actively monitoring the results of the implemented fix. While sequences are being successfully sent, please note that statistics, tracking information, and other analytics data might experience some delays in processing and reporting.

  5. resolved Feb 11, 2026, 06:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 26, 2025 The webapp is either slow to load or not loading. 12m Web app

Started Nov 26, 2025, 07:50 PM UTC· resolved Nov 26, 2025, 08:03 PM UTC

  1. identified Nov 26, 2025, 07:50 PM UTC

    The issue has been identified and a fix is being implemented

  2. monitoring Nov 26, 2025, 07:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025 Email enhancements added to Templates and Sequences are missing. 35m Web app

Started Nov 05, 2025, 06:16 PM UTC· resolved Nov 05, 2025, 06:51 PM UTC

  1. investigating Nov 05, 2025, 06:16 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 05, 2025, 06:18 PM UTC

    Affected email enhancements include Link Previews, Share Availability, CTA Buttons, etc.

  3. identified Nov 05, 2025, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 05, 2025, 06:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 05, 2025, 06:51 PM UTC

    This incident has been resolved.

  6. postmortem Nov 05, 2025, 06:51 PM UTC

    **Incident Summary:** On November 5, 2025, a software update introduced a bug that prevented email enhancements from being saved in Templates and Sequences. We rolled back the update, which resolved the issue. **Timeline:** * 5:00 AM PST: A problematic update has been released. * 10:35 AM PST: Update rolled back. Outage duration: ~5 hours. **Impact:** Users who tried to save Templates or Sequences with email enhancements \(such as Preview Links, Share Availability, CTA Buttons, Polls, etc.\) between 5:00 AM and 10:35 AM PST lost their changes. Templates or Sequences with email enhancements saved outside this timeframe or without enhancements were not affected. If you need further assistance, please reach out to support at [[email protected]](mailto:[email protected]). Thank you for your understanding.

Read the full incident report →

Major October 29, 2025 We’re aware of a widespread Microsoft Azure outage that may be affecting Mixmax functionality for Outlook users. Our team is monitoring the situation and working to minimize any impact. 3h 17m Web app

Started Oct 29, 2025, 06:00 PM UTC· resolved Oct 29, 2025, 09:18 PM UTC

  1. investigating Oct 29, 2025, 06:00 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 06:03 PM UTC

    The ongoing Microsoft Azure outage is impacting Mixmax functionality for Outlook users. Our team is closely monitoring the situation and working to minimize any adverse effects.

  3. resolved Oct 29, 2025, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send. 9h 38m Web app

Started Oct 20, 2025, 02:03 PM UTC· resolved Oct 20, 2025, 11:42 PM UTC

  1. investigating Oct 20, 2025, 02:03 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 02:17 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  3. investigating Oct 20, 2025, 02:18 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  4. investigating Oct 20, 2025, 06:22 PM UTC

    Our service is currently unavailable due to an outage with Amazon AWS. Sending emails with Mixmax is temporarily disabled to not impact sending emails through Gmail. We are working diligently to resolve this issue as quickly as possible. Thank you for your patience.

  5. investigating Oct 20, 2025, 06:57 PM UTC

    Our service is currently unavailable due to the ongoing widespread outage with Amazon AWS. Mixmax sending is temporarily turned off so that emails you send in Gmail continue to deliver normally. We are monitoring the situation with AWS and working diligently to resolve. Thanks for your patience.

  6. identified Oct 20, 2025, 09:25 PM UTC

    We have resumed our services as our connectivity to AWS services has continued to improve.

  7. monitoring Oct 20, 2025, 10:50 PM UTC

    All features are functional and delayed emails are being sent while we monitor our systems.

  8. resolved Oct 20, 2025, 11:42 PM UTC

    The systems are stable. Delayed Sequences will keep sending, and Salesforce updates are in the queue, with syncing continuing to be processed over the next 24 hours. For any concerns, contact [email protected].

Read the full incident report →

Critical October 14, 2025 The Mixmax dashboard is slow or not loading. Some features, like Sequences, may also not be working as expected. 1h 53m Web app

Started Oct 14, 2025, 06:53 PM UTC· resolved Oct 14, 2025, 08:46 PM UTC

  1. investigating Oct 14, 2025, 06:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 14, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →