Mistral Data had 10 outages in the last 2 years totaling 361h 2m of downtime — averaging 0.4 incidents per month.
There were 10 Mistral Data outages since June 23, 2025 totaling 361h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
The DARWIN Evolution cutover took place today at around 12:25BST. Since the change, we have observed a reduction in volume of DARWIN updates being received and we are liaising with the National Rail Service Desk to understand what might be causing this.
This incident has been resolved.
We are investigation an issues with LINX allocations data. We are working with the supplier to rectify this issue.
We are currently experiencing an issue affecting the Stock Allocations data feed from LINX. The disruption is due to a connectivity issue impacting data flow from the upstream system, resulting in unavailable Stock Allocations data. At this stage, the root cause has not yet been confirmed, and investigations are ongoing to determine where the issue originates.
We are currently experiencing an issue affecting the Stock Allocations data feed from LINX. The disruption is due to a connectivity issue impacting data flow from the upstream system, resulting in unavailable Stock Allocations data. At this stage, the root cause has not yet been confirmed, and investigations are ongoing to determine where the issue originates. The LINX technical team are aware of the issue and are currently investigating.
Connectivity to Network Rail's LINX Stock Allocations feed has been restored following a fix implemented by the LINX technical team. We are monitoring the data feed and assessing approaches to address any data gaps.
The feed of Stock Allocations from Network Rail's LINX has been restored and delayed messages are being processed. Services are returning to normal, with the backlog expected to clear within the next 15-30 minutes.
The feed of Stock Allocations from Network Rail's LINX has been restored and delayed messages have now been processed. We are continuing to monitor the feed.
This incident has been resolved.
We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified issues receiving data. This may impact the data used in the replay functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Berth Maps is receiving incorrect GPS data from some GWR services. Service location by TD and TRUST are not affected. We have raised it with the GPS data supplier.
This incident has been resolved.
An exception has been detected with the TD.net datafeeds. This has been raised with the support team, and is under investigation.
There was a temporary drop in data from the TD.net feeds.
The fluctuations in the data feed are still being observed, and we are continuing to monitor them.
TD.net feeds have been recovered, and we are continuing to monitor for any further issues.
This incident has been resolved.
Sirocco and Berth Maps are not receiving stock allocations. We are investigating the cause.
This incident has been resolved.
We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified issues with virtual GPS Berth mapping data. CRITICAL - For areas not supported by TD.net and TRUST berth information please do not rely on GPS positioning.
CRITICAL - For areas not supported by TD.net and TRUST berth information please do not rely on GPS positioning. We have identified issues with virtual GPS Berth mapping data.
This incident has been resolved.
There are issues accessing multiple applications this morning. The team are working on this, current expecting resolution is 09:00
The team has identified the issue and is implementing a fix. Expected resolution is 09:30
The issue has now been resolved, all applications are working normally. Please get in touch via the helpdesk if you see further issues