Mistral Data experienced a minor incident on October 2, 2025 affecting Berth Maps and Network Rail Fault Reporter Application and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Berth MapsNetwork Rail Fault Reporter ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSolanoDocument Distribution ApplicationSolano Dynamic Reporting SystemSarma
Update timeline
- investigating Oct 02, 2025, 11:05 AM UTC
We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
- monitoring Oct 02, 2025, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 01:21 PM UTC
This incident has been resolved.