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Affected: Berth Maps UAT
Timeline · 1 update
- investigating Sep 15, 2026, 08:41 AM UTC
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Mistral Data Outage History
Mistral Data is up right nowMistral Data had 11 outages in the last 2 years totaling 512h 24m of downtime — averaging 0.5 incidents per month.
There were 11 Mistral Data outages since June 23, 2025 totaling 512h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Darwin "Evolution" cutover
Affected: Berth MapsSirocco
Timeline · 2 updates
- monitoring Aug 11, 2026, 02:47 PM UTC
The DARWIN Evolution cutover took place today at around 12:25BST. Since the change, we have observed a reduction in volume of DARWIN updates being received and we are liaising with the National Rail Service Desk to understand what might be causing this.
- resolved Aug 14, 2026, 03:57 PM UTC
This incident has been resolved.
LINX allocations
Affected: Berth MapsMistralSarmaSirocco
Timeline · 7 updates
- investigating Jul 17, 2026, 08:17 AM UTC
We are investigation an issues with LINX allocations data. We are working with the supplier to rectify this issue.
- identified Jul 17, 2026, 08:28 AM UTC
We are currently experiencing an issue affecting the Stock Allocations data feed from LINX. The disruption is due to a connectivity issue impacting data flow from the upstream system, resulting in unavailable Stock Allocations data. At this stage, the root cause has not yet been confirmed, and investigations are ongoing to determine where the issue originates.
- identified Jul 17, 2026, 09:00 AM UTC
We are currently experiencing an issue affecting the Stock Allocations data feed from LINX. The disruption is due to a connectivity issue impacting data flow from the upstream system, resulting in unavailable Stock Allocations data. At this stage, the root cause has not yet been confirmed, and investigations are ongoing to determine where the issue originates. The LINX technical team are aware of the issue and are currently investigating.
- monitoring Jul 17, 2026, 09:17 AM UTC
Connectivity to Network Rail's LINX Stock Allocations feed has been restored following a fix implemented by the LINX technical team. We are monitoring the data feed and assessing approaches to address any data gaps.
- monitoring Jul 17, 2026, 10:02 AM UTC
The feed of Stock Allocations from Network Rail's LINX has been restored and delayed messages are being processed. Services are returning to normal, with the backlog expected to clear within the next 15-30 minutes.
- monitoring Jul 17, 2026, 10:36 AM UTC
The feed of Stock Allocations from Network Rail's LINX has been restored and delayed messages have now been processed. We are continuing to monitor the feed.
- resolved Jul 17, 2026, 11:36 AM UTC
This incident has been resolved.
MD Identity SSO Issues
Affected: Berth MapsMD Identity SSOSolanoSarmaSiroccoVentouxZonda
Timeline · 4 updates
- investigating Apr 13, 2026, 07:31 AM UTC
We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
- investigating Apr 13, 2026, 07:32 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 11:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 01:38 PM UTC
This incident has been resolved.
Berth Maps issues
Affected: Berth Maps
Timeline · 3 updates
- investigating Mar 10, 2026, 10:35 AM UTC
We have identified issues receiving data. This may impact the data used in the replay functionality.
- monitoring Mar 10, 2026, 11:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2026, 11:22 AM UTC
This incident has been resolved.
GPS Data Issue Berth Maps
Affected: Berth Maps
Timeline · 2 updates
- investigating Feb 18, 2026, 09:33 AM UTC
Berth Maps is receiving incorrect GPS data from some GWR services. Service location by TD and TRUST are not affected. We have raised it with the GPS data supplier.
- resolved Feb 27, 2026, 09:34 AM UTC
This incident has been resolved.
TD.net Data feed issue detected
Affected: Berth MapsRTOPS TD.net TDRTOPS PlatformSirocco
Timeline · 5 updates
- investigating Dec 13, 2025, 08:00 PM UTC
An exception has been detected with the TD.net datafeeds. This has been raised with the support team, and is under investigation.
- identified Dec 13, 2025, 08:14 PM UTC
There was a temporary drop in data from the TD.net feeds.
- monitoring Dec 13, 2025, 10:29 PM UTC
The fluctuations in the data feed are still being observed, and we are continuing to monitor them.
- monitoring Dec 14, 2025, 02:13 AM UTC
TD.net feeds have been recovered, and we are continuing to monitor for any further issues.
- resolved Dec 14, 2025, 08:08 AM UTC
This incident has been resolved.
Stock allocations issue
Affected: Berth MapsSirocco
Timeline · 2 updates
- investigating Nov 19, 2025, 09:46 AM UTC
Sirocco and Berth Maps are not receiving stock allocations. We are investigating the cause.
- resolved Nov 20, 2025, 09:27 AM UTC
This incident has been resolved.
Mistral Data Identity Issues
Affected: Berth MapsNetwork Rail Fault Reporter ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSolanoDocument Distribution ApplicationSolano Dynamic Reporting SystemSarmaSiroccoVentouxZonda
Timeline · 3 updates
- investigating Oct 02, 2025, 11:05 AM UTC
We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
- monitoring Oct 02, 2025, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 01:21 PM UTC
This incident has been resolved.
Berth Maps
Affected: Berth Maps
Timeline · 3 updates
- investigating Sep 26, 2025, 02:52 PM UTC
We have identified issues with virtual GPS Berth mapping data. CRITICAL - For areas not supported by TD.net and TRUST berth information please do not rely on GPS positioning.
- identified Sep 26, 2025, 04:33 PM UTC
CRITICAL - For areas not supported by TD.net and TRUST berth information please do not rely on GPS positioning. We have identified issues with virtual GPS Berth mapping data.
- resolved Sep 27, 2025, 01:46 PM UTC
This incident has been resolved.
Application Access Issues
Affected: Berth MapsNetwork Rail Fault Reporter ApplicationRail Replacement ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOPassenger Count ApplicationMistralSolanoSmart AuditNotusDocument Distribution ApplicationSolano Dynamic Reporting SystemSarmaXC/Alstom Defects ApplicationService DesksSiroccoVentouxZonda
Timeline · 3 updates
- identified Jul 30, 2025, 07:42 AM UTC
There are issues accessing multiple applications this morning. The team are working on this, current expecting resolution is 09:00
- identified Jul 30, 2025, 07:59 AM UTC
The team has identified the issue and is implementing a fix. Expected resolution is 09:30
- resolved Jul 30, 2025, 08:22 AM UTC
The issue has now been resolved, all applications are working normally. Please get in touch via the helpdesk if you see further issues