Mist incident
Intermittent Timeouts in Global 02, Global 04, and EMEA 02
Resolved after 3 hours 11 minutes, affecting MIST GLOBAL CLOUD, on June 12, 2025.
The provider has identified the issue. Global 04 and EMEA 02 have recovered and are back to normal. Global 02 is still experiencing intermittent timeouts.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:30 PM UTC
We are aware of an issue where APIs and the UI have intermittent timeouts in the Global 02 (manage.gc1.mist.com), Global 04 (manage.gc2.mist.com), and EMEA 02 (manage.gc3.mist.com) environments. This is due to a global degradation in the cloud provider infrastructure. Network connectivity is not impacted, however the Mist captive portal may experience intermittent issues. We are recommending to avoid configuration changes until further notice as they may not get saved. We will update as we have more details. More information https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4
- identified Jun 12, 2025, 08:15 PM UTC
The provider has identified the issue. Global 04 and EMEA 02 have recovered and are back to normal. Global 02 is still experiencing intermittent timeouts.
- resolved Jun 12, 2025, 10:42 PM UTC
We've now resolved the incident. All functions have returned to normal.
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