Minikai incident

Delays in user and organisation provisioning

Resolved after 3 hours 21 minutes, affecting Website and Salesforce and 1 more, on July 16, 2026.

resolved Jul 16, 2026, 08:12 AM UTC

For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied.

Started
Jul 16, 2026, 04:51 AM UTC
Resolved
Jul 16, 2026, 08:12 AM UTC
Duration
3h 21m
Detected by Pingoru
Jul 16, 2026, 04:51 AM UTC

Affected components

WebsiteSalesforceAppAPISQL

Update timeline

  1. identified Jul 16, 2026, 04:51 AM UTC

    For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied.

  2. resolved Jul 16, 2026, 08:12 AM UTC

    For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied.

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