Minikai Outage History

Status: Investigating Investigating an issue with the application failing to load data. Affected components App (Full outage) API (Full outage) Salesforce (Full outage) iCare (Full outage) SQL (Full outage)

Status: Investigating An issue causing sync delays for some integration data has been identified. We're actively working on a fix. Affected components SQL (Partial outage)

Status: Investigating Some Minis across the platform are returning 'This Mini can't be found' when attempting to chat with them. This only impacts a subset of customer workspaces. A related issue is causing failures when bulk uploading Records. Affected components App (Partial outage)

Status: Investigating We are currently investigating an issue where Minis are not returning messages or responses. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide further updates shortly. Affected components App (Full outage)

Status: Investigating We are currently experiencing an issue impacting access to Minikai. Users are able to log in, but Minis are not visible or accessible at this time. Our team is actively investigating and working on a fix. We will provide an update as soon as more information is available. Thank you for your patience. Affected components App (Full outage)

Status: Investigating We are currently investigating an issue affecting search results across the app. Records created or synced in the last 48 hours are not appearing in search, which means responses generated within the app will not reference these recent records. Our team is actively working on a resolution and we will provide an update as soon as more information is available. Affected components App (Degraded performance)

Status: Investigating We are currently experiencing an issue with Mini's transcribe feature not functioning as expected for certain users. The team are actively working on a resolution. Affected components App (Degraded performance)

Status: Investigating We are currently experiencing an issue with Mini's user memory feature not functioning as expected. This means the Mini may temporarily not remember things like the formatting a user prefers in responses . The team are actively working on a resolution. Affected components App (Degraded performance)

Status: Investigating We’re currently experiencing an increase in errors across the app. Some users may see error messages when attempting to load pages or send messages to the Minis. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. Affected components App (Full outage) API (Full outage)

Status: Investigating We've identified an issue where submitting Draft Records will always fail. Affected components App (Degraded performance)

Status: Investigating Users are unable to access their Minis in their workspace Affected components App (Full outage) API (Full outage) Salesforce Integration (Full outage)