Minikai Outage History

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Minikai had 22 outages in the last 2 years totaling 405h 49m of downtime — averaging 0.9 incidents per month.

There were 22 Minikai outages since October 20, 2025 totaling 405h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.minikai.com

Minor October 19, 2026

Application outage in the UK region

Detected by Pingoru
Oct 19, 2026, 05:04 AM UTC
Resolved
Oct 19, 2026, 05:05 AM UTC
Duration
36s
Affected: AppAPI
Timeline · 2 updates
  1. identified Oct 19, 2026, 05:04 AM UTC

    Status: Identified In the UK region, the Minikai application is currently unable to retrieve data from the databases due to an upstream service issue, causing features to fail. The Australian region is unaffected. The issue has been identified and should be resolved shortly. Affected components App (Partial outage) API (Partial outage)

  2. resolved Oct 19, 2026, 05:05 AM UTC

    Status: Resolved This issue has been resolved. Affected components App (Operational) API (Operational)

Read the full incident report →

Minor October 18, 2026

Delays in adding new records to memory

Detected by Pingoru
Oct 18, 2026, 10:03 PM UTC
Resolved
Oct 18, 2026, 10:56 PM UTC
Duration
52m
Affected: App
Timeline · 2 updates
  1. identified Oct 18, 2026, 10:03 PM UTC

    Status: Identified Records are currently failing to add to memory. The issue has been identified and a fix will be available shortly. Affected components App (Degraded performance)

  2. resolved Oct 18, 2026, 10:56 PM UTC

    Status: Resolved This issue has been resolved. Affected components App (Operational)

Read the full incident report →

Minor August 19, 2026

Workspace Agent errors when querying other Minis

Detected by Pingoru
Aug 19, 2026, 03:17 AM UTC
Resolved
Aug 19, 2026, 05:30 AM UTC
Duration
2h 12m
Affected: App
Timeline · 2 updates
  1. identified Aug 19, 2026, 03:17 AM UTC

    Status: Identified There are currently issues with the Workspace Agent reaching out to other Minis. We've identified the problem and are deploying a fix. Affected components App (Partial outage)

  2. resolved Aug 19, 2026, 05:30 AM UTC

    Status: Resolved The issues with the Workspace Agent has been resolved. Affected components App (Operational)

Read the full incident report →

Minor July 20, 2026

Investigating: Delayed Record Syncing

Detected by Pingoru
Jul 20, 2026, 06:37 AM UTC
Resolved
Jul 20, 2026, 07:47 AM UTC
Duration
1h 9m
Affected: SalesforceAppSQL
Timeline · 2 updates
  1. investigating Jul 20, 2026, 06:37 AM UTC

    Status: Investigating We are currently investigating an issue where recently added records are not syncing as expected. As a result, these records will not appear in search results until syncing is restored. This is impacting records from 4pm AEST today onwards. Our team is actively working to resolve the issue and restore normal syncing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience. Affected components App (Degraded performance) Salesforce (Degraded performance) SQL (Degraded performance)

  2. resolved Jul 20, 2026, 07:47 AM UTC

    Status: Resolved This issue has now been resolved. Record syncing has been restored, and recently added records should be appearing in search results as normal. Affected components App (Operational) Salesforce (Operational) SQL (Operational)

Read the full incident report →

Minor July 16, 2026

Delays in user and organisation provisioning

Detected by Pingoru
Jul 16, 2026, 04:51 AM UTC
Resolved
Jul 16, 2026, 08:12 AM UTC
Duration
3h 21m
Affected: WebsiteSalesforceAppAPISQL
Timeline · 2 updates
  1. identified Jul 16, 2026, 04:51 AM UTC

    Status: Identified For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied. Affected components Website (Operational) App (Partial outage) API (Operational) Salesforce (Operational) SQL (Operational)

  2. resolved Jul 16, 2026, 08:12 AM UTC

    Status: Resolved For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied. Affected components Website (Operational) App (Operational) API (Operational) Salesforce (Operational) SQL (Operational)

Read the full incident report →

Minor June 16, 2026

Application outage

Detected by Pingoru
Jun 16, 2026, 11:02 AM UTC
Resolved
Jun 16, 2026, 02:01 PM UTC
Duration
2h 58m
Affected: SalesforceAppAPIiCareSQL
Timeline · 2 updates
  1. investigating Jun 16, 2026, 11:02 AM UTC

    Status: Investigating Investigating an issue with the application failing to load data. Affected components App (Full outage) API (Full outage) Salesforce (Full outage) iCare (Full outage) SQL (Full outage)

  2. resolved Jun 16, 2026, 02:01 PM UTC

    Status: Resolved Normal operation has been restored. Affected components SQL (Operational) App (Operational) API (Operational) Salesforce (Operational) iCare (Operational)

Read the full incident report →

Minor June 16, 2026

Integrations Sync Delay

Detected by Pingoru
Jun 16, 2026, 04:03 AM UTC
Resolved
Jun 16, 2026, 05:16 AM UTC
Duration
1h 12m
Affected: SQL
Timeline · 2 updates
  1. investigating Jun 16, 2026, 04:03 AM UTC

    Status: Investigating An issue causing sync delays for some integration data has been identified. We're actively working on a fix. Affected components SQL (Partial outage)

  2. resolved Jun 16, 2026, 05:16 AM UTC

    Status: Resolved The integration sync issue has been resolved. Affected components SQL (Operational)

Read the full incident report →

Minor June 4, 2026

'This Mini can't be found' for some Minis, and failures in bulk uploading Records

Detected by Pingoru
Jun 04, 2026, 11:09 PM UTC
Resolved
Jun 05, 2026, 12:22 AM UTC
Duration
1h 12m
Affected: App
Timeline · 2 updates
  1. investigating Jun 04, 2026, 11:09 PM UTC

    Status: Investigating Some Minis across the platform are returning 'This Mini can't be found' when attempting to chat with them. This only impacts a subset of customer workspaces. A related issue is causing failures when bulk uploading Records. Affected components App (Partial outage)

  2. resolved Jun 05, 2026, 12:22 AM UTC

    Status: Resolved This issue is now resolved. Affected components App (Operational)

Read the full incident report →

Minor May 22, 2026

Mini Response Failure

Detected by Pingoru
May 22, 2026, 12:02 AM UTC
Resolved
May 22, 2026, 12:14 AM UTC
Duration
11m
Affected: App
Timeline · 2 updates
  1. investigating May 22, 2026, 12:02 AM UTC

    Status: Investigating We are currently investigating an issue where Minis are not returning messages or responses. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide further updates shortly. Affected components App (Full outage)

  2. resolved May 22, 2026, 12:14 AM UTC

    Status: Resolved The issue affecting Minis not returning messages or responses has now been resolved. All services are operating normally again. We appreciate your patience while our team worked to restore functionality. Affected components App (Operational)

Read the full incident report →

Minor April 30, 2026

Minikai Access Issue

Detected by Pingoru
Apr 30, 2026, 06:32 AM UTC
Resolved
Apr 30, 2026, 06:35 AM UTC
Duration
2m
Affected: App
Timeline · 2 updates
  1. investigating Apr 30, 2026, 06:32 AM UTC

    Status: Investigating We are currently experiencing an issue impacting access to Minikai. Users are able to log in, but Minis are not visible or accessible at this time. Our team is actively investigating and working on a fix. We will provide an update as soon as more information is available. Thank you for your patience. Affected components App (Full outage)

  2. resolved Apr 30, 2026, 06:35 AM UTC

    Status: Resolved The issue impacting access to the Minis is now resolved. Affected components App (Operational)

Read the full incident report →

Minor April 27, 2026

New Records Not Appearing in Search

Detected by Pingoru
Apr 27, 2026, 01:15 AM UTC
Resolved
Apr 27, 2026, 10:42 PM UTC
Duration
21h 26m
Affected: App
Timeline · 2 updates
  1. investigating Apr 27, 2026, 01:15 AM UTC

    Status: Investigating We are currently investigating an issue affecting search results across the app. Records created or synced in the last 48 hours are not appearing in search, which means responses generated within the app will not reference these recent records. Our team is actively working on a resolution and we will provide an update as soon as more information is available. Affected components App (Degraded performance)

  2. resolved Apr 27, 2026, 10:42 PM UTC

    Status: Resolved This issue has been resolved and all recent records are now appearing in search. Affected components App (Operational)

Read the full incident report →

Minor April 20, 2026

Transcription Feature Disruption

Detected by Pingoru
Apr 20, 2026, 05:55 AM UTC
Resolved
Apr 22, 2026, 04:08 AM UTC
Duration
1d 22h
Affected: App
Timeline · 2 updates
  1. investigating Apr 20, 2026, 05:55 AM UTC

    Status: Investigating We are currently experiencing an issue with Mini's transcribe feature not functioning as expected for certain users. The team are actively working on a resolution. Affected components App (Degraded performance)

  2. resolved Apr 22, 2026, 04:08 AM UTC

    Status: Resolved Issue resolved. Affected components App (Operational)

Read the full incident report →

Minor April 20, 2026

User Memory Feature Disruption

Detected by Pingoru
Apr 20, 2026, 04:43 AM UTC
Resolved
Apr 20, 2026, 05:27 AM UTC
Duration
44m
Affected: App
Timeline · 2 updates
  1. investigating Apr 20, 2026, 04:43 AM UTC

    Status: Investigating We are currently experiencing an issue with Mini's user memory feature not functioning as expected. This means the Mini may temporarily not remember things like the formatting a user prefers in responses . The team are actively working on a resolution. Affected components App (Degraded performance)

  2. resolved Apr 20, 2026, 05:27 AM UTC

    Status: Resolved Issue resolved. Affected components App (Operational)

Read the full incident report →

Minor March 18, 2026

Application Errors

Detected by Pingoru
Mar 18, 2026, 02:40 AM UTC
Resolved
Mar 18, 2026, 02:43 AM UTC
Duration
3m
Affected: AppAPI
Timeline · 2 updates
  1. investigating Mar 18, 2026, 02:40 AM UTC

    Status: Investigating We’re currently experiencing an increase in errors across the app. Some users may see error messages when attempting to load pages or send messages to the Minis. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. Affected components App (Full outage) API (Full outage)

  2. resolved Mar 18, 2026, 02:43 AM UTC

    Status: Resolved Issue has been resolved. Affected components App (Operational) API (Operational)

Read the full incident report →

Minor March 3, 2026

Failures while submitting Draft Records

Detected by Pingoru
Mar 03, 2026, 03:50 AM UTC
Resolved
Mar 03, 2026, 03:56 AM UTC
Duration
5m
Affected: App
Timeline · 2 updates
  1. investigating Mar 03, 2026, 03:50 AM UTC

    Status: Investigating We've identified an issue where submitting Draft Records will always fail. Affected components App (Degraded performance)

  2. resolved Mar 03, 2026, 03:56 AM UTC

    Status: Resolved Issue has been resolved. Affected components App (Operational)

Read the full incident report →

Minor February 18, 2026

Routine Scheduled Maintenance

Detected by Pingoru
Feb 18, 2026, 06:52 AM UTC
Resolved
Feb 20, 2026, 03:15 AM UTC
Duration
1d 20h
Timeline · 2 updates
  1. monitoring Feb 18, 2026, 06:52 AM UTC

    Status: Monitoring We are performing routine maintenance which may result in a momentary disruption to our services for a few seconds. If you experience any issues please refresh the app.

  2. resolved Feb 20, 2026, 03:15 AM UTC

    Status: Resolved Scheduled maintenance completed.

Read the full incident report →