Minikai had 20 outages in the last 2 years totaling 404h 56m of downtime — averaging 0.8 incidents per month.
There were 20 Minikai outages since October 20, 2025 totaling 404h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified There are currently issues with the Workspace Agent reaching out to other Minis. We've identified the problem and are deploying a fix. Affected components App (Partial outage)
Status: Resolved The issues with the Workspace Agent has been resolved. Affected components App (Operational)
Status: Investigating We are currently investigating an issue where recently added records are not syncing as expected. As a result, these records will not appear in search results until syncing is restored. This is impacting records from 4pm AEST today onwards. Our team is actively working to resolve the issue and restore normal syncing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience. Affected components App (Degraded performance) Salesforce (Degraded performance) SQL (Degraded performance)
Status: Resolved This issue has now been resolved. Record syncing has been restored, and recently added records should be appearing in search results as normal. Affected components App (Operational) Salesforce (Operational) SQL (Operational)
Status: Identified For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied. Affected components Website (Operational) App (Partial outage) API (Operational) Salesforce (Operational) SQL (Operational)
Status: Resolved For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied. Affected components Website (Operational) App (Operational) API (Operational) Salesforce (Operational) SQL (Operational)
Status: Investigating Investigating an issue with the application failing to load data. Affected components App (Full outage) API (Full outage) Salesforce (Full outage) iCare (Full outage) SQL (Full outage)
Status: Resolved Normal operation has been restored. Affected components SQL (Operational) App (Operational) API (Operational) Salesforce (Operational) iCare (Operational)
Status: Investigating An issue causing sync delays for some integration data has been identified. We're actively working on a fix. Affected components SQL (Partial outage)
Status: Resolved The integration sync issue has been resolved. Affected components SQL (Operational)
Status: Investigating Some Minis across the platform are returning 'This Mini can't be found' when attempting to chat with them. This only impacts a subset of customer workspaces. A related issue is causing failures when bulk uploading Records. Affected components App (Partial outage)
Status: Resolved This issue is now resolved. Affected components App (Operational)
Status: Investigating We are currently investigating an issue where Minis are not returning messages or responses. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide further updates shortly. Affected components App (Full outage)
Status: Resolved The issue affecting Minis not returning messages or responses has now been resolved. All services are operating normally again. We appreciate your patience while our team worked to restore functionality. Affected components App (Operational)
Status: Investigating We are currently experiencing an issue impacting access to Minikai. Users are able to log in, but Minis are not visible or accessible at this time. Our team is actively investigating and working on a fix. We will provide an update as soon as more information is available. Thank you for your patience. Affected components App (Full outage)
Status: Resolved The issue impacting access to the Minis is now resolved. Affected components App (Operational)
Status: Investigating We are currently investigating an issue affecting search results across the app. Records created or synced in the last 48 hours are not appearing in search, which means responses generated within the app will not reference these recent records. Our team is actively working on a resolution and we will provide an update as soon as more information is available. Affected components App (Degraded performance)
Status: Resolved This issue has been resolved and all recent records are now appearing in search. Affected components App (Operational)
Status: Investigating We are currently experiencing an issue with Mini's transcribe feature not functioning as expected for certain users. The team are actively working on a resolution. Affected components App (Degraded performance)
Status: Resolved Issue resolved. Affected components App (Operational)
Status: Investigating We are currently experiencing an issue with Mini's user memory feature not functioning as expected. This means the Mini may temporarily not remember things like the formatting a user prefers in responses . The team are actively working on a resolution. Affected components App (Degraded performance)
Status: Resolved Issue resolved. Affected components App (Operational)
Status: Investigating We’re currently experiencing an increase in errors across the app. Some users may see error messages when attempting to load pages or send messages to the Minis. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. Affected components App (Full outage) API (Full outage)
Status: Resolved Issue has been resolved. Affected components App (Operational) API (Operational)
Status: Investigating We've identified an issue where submitting Draft Records will always fail. Affected components App (Degraded performance)
Status: Resolved Issue has been resolved. Affected components App (Operational)
Status: Monitoring We are performing routine maintenance which may result in a momentary disruption to our services for a few seconds. If you experience any issues please refresh the app.
Status: Resolved Scheduled maintenance completed.