Mindtickle incident

Observing slowness & intermittent errors when accessing the Mindtickle platform.

Minor Resolved View vendor source →

Mindtickle experienced a minor incident on January 31, 2023 affecting Course / Quick-Update / Assessment and Mission and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2023, 02:50 PM UTC
Resolved
Jan 31, 2023, 03:38 PM UTC
Duration
47m
Detected by Pingoru
Jan 31, 2023, 02:50 PM UTC

Affected components

Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterCoaching SessionsInstructor-Led TrainingReporting API

Update timeline

  1. investigating Jan 31, 2023, 02:50 PM UTC

    Users will face slowness and get intermittent errors when performing actions on the Mindtickle platform. We are investigating the issue and will provide an update soon.

  2. identified Jan 31, 2023, 03:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 31, 2023, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 31, 2023, 03:38 PM UTC

    The platform performance is back to normal now. Users should now be able to access the platform seamlessly. We will share the RCA post a detailed analysis at our end.