Mindtickle incident

Intermittent issues accessing Mindtickle Platform (due to outage of AWS in us-east-1 region)

Minor Resolved View vendor source →

Mindtickle experienced a minor incident on June 13, 2023 affecting Course / Quick-Update / Assessment and Mission and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 08:54 PM UTC
Resolved
Jun 13, 2023, 09:20 PM UTC
Duration
25m
Detected by Pingoru
Jun 13, 2023, 08:54 PM UTC

Affected components

Course / Quick-Update / AssessmentMissionIn-Platform AnalyticsLoginMindtickle PlatformAdmin SiteContent CenterCoaching SessionsInstructor-Led TrainingReporting API

Update timeline

  1. identified Jun 13, 2023, 08:54 PM UTC

    Users may face a challenge in accessing the learning and admin sites of the Mindtickle platform due to an outage of AWS us-east-1 region. We are working with AWS team to resolve this at the earliest.

  2. monitoring Jun 13, 2023, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2023, 09:20 PM UTC

    The impacted AWS services in the US-East-1 region are now up and running. The platform is back to normal for the limited users who were impacted by this outage.