Mindtickle incident

Call AI pages not loading

Major Resolved View vendor source →

Mindtickle experienced a major incident on July 18, 2023 affecting Call AI, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 10:36 AM UTC
Resolved
Jul 18, 2023, 11:39 AM UTC
Duration
1h 2m
Detected by Pingoru
Jul 18, 2023, 10:36 AM UTC

Affected components

Call AI

Update timeline

  1. investigating Jul 18, 2023, 10:36 AM UTC

    Users are unable to open Call AI pages on the Mindtickle platform. We are investigating this on priority. However, please note that Call AI Bots (joining a call and recording) are not impacted and there will be no data loss of any of the recordings.

  2. identified Jul 18, 2023, 11:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2023, 11:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2023, 11:39 AM UTC

    The Call AI pages are now loading as expected. Users should be able to access the call recordings.