Mindtickle incident

Intermittent failure in Call AI bots joining calls on Google Meet and Microsoft Teams

Minor Resolved View vendor source →

Mindtickle experienced a minor incident on July 19, 2023 affecting Call AI, lasting 13h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2023, 12:17 PM UTC
Resolved
Jul 20, 2023, 02:11 AM UTC
Duration
13h 53m
Detected by Pingoru
Jul 19, 2023, 12:17 PM UTC

Affected components

Call AI

Update timeline

  1. investigating Jul 19, 2023, 12:17 PM UTC

    We are currently investigating this issue. Call AI bots are experiencing difficulties in joining some calls on Google Meet and Microsoft Teams intermittently. We are in the process of informing the affected users.

  2. identified Jul 19, 2023, 03:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 20, 2023, 02:11 AM UTC

    This incident has been resolved.