Mindtickle incident

Mindtickle Copilot is not working due to a global outage of Azure OpenAI Service

Major Resolved View vendor source →

Mindtickle experienced a major incident on July 13, 2024 affecting Mindtickle Copilot, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2024, 05:37 AM UTC
Resolved
Jul 13, 2024, 09:08 AM UTC
Duration
3h 30m
Detected by Pingoru
Jul 13, 2024, 05:37 AM UTC

Affected components

Mindtickle Copilot

Update timeline

  1. investigating Jul 13, 2024, 05:37 AM UTC

    Due to a global outage of Azure OpenAI Service, the below capabilities of Mindtickle Copilot are not working; 1. Copilot for Sellers 2. Semantic Search 3. Call GPT / Call Q&A We are closely monitoring and following up with the Azure team for the resolution of this incident. We will keep you posted with the latest update.

  2. investigating Jul 13, 2024, 07:54 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 13, 2024, 09:08 AM UTC

    The incident has now been resolved and all 3 capabilities (Copilot for Sellers, Semantic Search, Call GPT / Call Q&A) are working as expected.