Mimecast incident

Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph : Login/Access Issues (AU, CA)

Minor Resolved View vendor source →

Mimecast experienced a minor incident on August 21, 2026 affecting Australian Grid and Canadian Grid and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 02:04 PM UTC
Resolved
Aug 21, 2026, 03:37 PM UTC
Duration
1h 32m
Detected by Pingoru
Aug 21, 2026, 02:04 PM UTC

Affected components

Australian GridCanadian GridOffshore Grid (Administration Console)Aware - US Azure East (Aware - Search & Discover)

Update timeline

  1. identified Aug 21, 2026, 02:04 PM UTC

    We have identified the cause of intermittent login and access issues affecting some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. Our teams are actively working on the resolution, and further updates will be posted here as they become available.

  2. monitoring Aug 21, 2026, 02:20 PM UTC

    We have implemented mitigation steps to address login and access issues for some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. We are no longer seeing errors and services are operating normally. Our Engineering team continues to closely monitor availability and performance to ensure ongoing stability.