Mimecast incident
Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph : Login/Access Issues (AU, CA)
Resolved after 1 hour 32 minutes, affecting Australian Grid and Canadian Grid and 1 more, on August 21, 2026.
We have implemented mitigation steps to address login and access issues for some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. We are no longer seeing errors and services are operating normally. Our Engineering team continues to closely monitor availability and performance to ensure ongoing stability.
Affected components
Update timeline
- identified Aug 21, 2026, 02:04 PM UTC
We have identified the cause of intermittent login and access issues affecting some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. Our teams are actively working on the resolution, and further updates will be posted here as they become available.
- monitoring Aug 21, 2026, 02:20 PM UTC
We have implemented mitigation steps to address login and access issues for some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. We are no longer seeing errors and services are operating normally. Our Engineering team continues to closely monitor availability and performance to ensure ongoing stability.
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