Administration Console Page Loading Issue

Update timeline

1. investigating Jul 23, 2026, 09:52 AM UTC

   We are aware that some customers may be experiencing an issue when attempting to load certain pages within the Mimecast Administration Console, resulting in a redirect back to the Main Page. We are currently investigating the issue and updates will be posted here as they become available.

2. identified Jul 23, 2026, 10:33 AM UTC

   We have identified the cause of the issue affecting the loading of certain pages within the Mimecast Administration Console. Our teams are working on implementing remediation to resolve the issue, and further updates will be posted here as they become available.

3. identified Jul 23, 2026, 12:03 PM UTC

   We continue to work on a resolution for the issue affecting some customers, where attempting to load certain pages within the Mimecast Administration Console redirects back to the Main Page. We will continue to provide updates here as they become available.

4. identified Jul 23, 2026, 02:19 PM UTC

   Our Engineering teams are actively engaged implementing mitigation steps to resolve the issue affecting some customers, where attempting to load certain pages within the Mimecast Administration Console redirects back to the Main Page. We will continue to provide updates here as they become available.

5. monitoring Jul 23, 2026, 05:11 PM UTC

   We have taken mitigation steps and believe we have resolved the issue affecting some customers where attempting to load certain pages within the Mimecast Administration Console redirected users back to the Main Page. Our Engineering team is closely monitoring the situation to ensure continued stability and performance. We will provide further updates here as they become available.