Mimecast incident

Sync and Recover (S&R) Migration Failures

Minor Resolved View vendor source →

Mimecast experienced a minor incident on July 22, 2026 affecting United States Grid and United States B Grid and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 04:28 PM UTC
Resolved
Jul 22, 2026, 10:04 PM UTC
Duration
5h 36m
Detected by Pingoru
Jul 22, 2026, 04:28 PM UTC

Affected components

United States GridUnited States B GridUnited Kingdom GridSouth African GridAustralian GridGerman GridCanadian GridOffshore GridOffshore Grid (Offshore Grid — End User Applications)

Update timeline

  1. investigating Jul 22, 2026, 04:28 PM UTC

    We are aware of a service disruption that is preventing customers from completing S&R migrations. We are currently investigating the issue and will post further updates here as they become available

  2. identified Jul 22, 2026, 05:29 PM UTC

    We have identified the root cause of the issue preventing customers from completing Sync and Recover (S&R) migrations. Our engineering team is actively working on a resolution. We will post further updates here as they become available.

  3. monitoring Jul 22, 2026, 07:28 PM UTC

    We can confirm that we have taken mitigation steps and believe we have resolved the earlier issue that prevented customers from completing Sync and Recover (S&R) migrations. Our Engineering team is closely monitoring the environment, and services are operating as expected.