Resolved after 5 hours 36 minutes, affecting United States Grid and United States B Grid and 1 more, on July 22, 2026.
We can confirm that we have taken mitigation steps and believe we have resolved the earlier issue that prevented customers from completing Sync and Recover (S&R) migrations. Our Engineering team is closely monitoring the environment, and services are operating as expected.
Affected components
Update timeline
- investigating Jul 22, 2026, 04:28 PM UTC
We are aware of a service disruption that is preventing customers from completing S&R migrations. We are currently investigating the issue and will post further updates here as they become available
- identified Jul 22, 2026, 05:29 PM UTC
We have identified the root cause of the issue preventing customers from completing Sync and Recover (S&R) migrations. Our engineering team is actively working on a resolution. We will post further updates here as they become available.
- monitoring Jul 22, 2026, 07:28 PM UTC
We can confirm that we have taken mitigation steps and believe we have resolved the earlier issue that prevented customers from completing Sync and Recover (S&R) migrations. Our Engineering team is closely monitoring the environment, and services are operating as expected.
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