Mimecast incident

Degraded Service – Aware login issues on US Grid

Mimecast experienced a minor incident on September 3, 2026 affecting United States Grid and Aware - US Azure East (Aware - Search & Discover) and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 01:36 PM UTC
Resolved: Sep 03, 2026, 02:25 PM UTC
Duration: 48m
Detected by Pingoru: Sep 03, 2026, 01:36 PM UTC

Affected components

United States GridAware - US Azure East (Aware - Search & Discover)Aware - US Azure East (Aware - Signal)Aware - US Azure East (Aware - Spotlight)

Update timeline

investigating Sep 03, 2026, 01:36 PM UTC

We are aware that some customers hosted on our US grid may be experiencing login issues with Aware. We are currently investigating and will post updates here as they become available.
monitoring Sep 03, 2026, 01:43 PM UTC

We have implemented mitigation steps to address login issues for some customers hosted on our US grid, impacting Aware. We are no longer seeing errors and services are operating normally. Our Engineering team(s) will continue to closely monitor availability and performance to ensure ongoing stability.