Users may experience issues accessing Outlook.com

Update timeline

1. monitoring Apr 29, 2026, 07:37 AM UTC

   User impact: Users may experience intermittent issues signing in to Outlook.com. More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices: 1. Open the Settings app on your iPhone. 2. Scroll down and tap on Mail. 3. Select Accounts under the Mail settings. 4. Tap on the email account for which you need to reenter the password. 5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version. 6. Enter the updated or correct password in the Password field. 7. Tap Done to save the changes. 8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received. Current status: We’re closely monitoring our internal and external service telemetry to ensure the impact does not reoccur. We still advise that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again. Next update by: Wednesday, April 29, 2026, at 2:00 PM UTC

2. monitoring Apr 29, 2026, 12:46 PM UTC

   User impact: Users may experience intermittent issues signing in to Outlook.com. Current status: We’re continuing to closely monitor service telemetry which continues to show the mitigation actions have been successful. However, if users are still impacted, we recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again. Next update by: Wednesday, April 29, 2026, at 10:00 PM UTC