Mews experienced a major incident on July 9, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 09, 2026, 02:10 PM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
- monitoring Jul 09, 2026, 02:14 PM UTC
We have resolved the issue, customer are confirming that bills can be closed again. We are monitoring the systems now before we close this incident
- resolved Jul 09, 2026, 02:24 PM UTC
The issue is now fully resolved. Us and customers confirmed they are now unblocked and can close bills.
- postmortem Jul 16, 2026, 03:33 PM UTC
**Problem** On 2026-07-09T13:37:00Z, a deployment introduced a configuration change that inadvertently set the maximum number of items allowed on a bill to zero. As a result, all customers across the production environment were unable to close bills. Users saw the error message: "Bills can only contain up to 0 items.". **Action** Our team identified the root cause within minutes of the incident being reported and corrected the configuration at 2026-07-09T14:05:34Z. Bill closing was restored immediately. **Causes** A newly configuration defaulted to 0 instead to the correct number.