MessageBird incident

Campaign sending failures using communication attributes

Minor Resolved View vendor source →

MessageBird experienced a minor incident on September 25, 2025 affecting Campaigns - Europe and Campaigns - US (West) and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 04:02 PM UTC
Resolved
Sep 25, 2025, 04:41 PM UTC
Duration
39m
Detected by Pingoru
Sep 25, 2025, 04:02 PM UTC

Affected components

Campaigns - EuropeCampaigns - US (West)Campaigns - Asia (India)

Update timeline

  1. investigating Sep 25, 2025, 04:02 PM UTC

    We are investigating campaign sending failures and estimated recipients showing as zero. This is only impacting campaigns when sending using communication attributes.

  2. identified Sep 25, 2025, 04:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 25, 2025, 04:41 PM UTC

    This incident has been resolved.