MeridianLink PriceMyLoan ratesheet processing delays

Update timeline

1. investigating Feb 25, 2026, 04:18 PM UTC

   The pricing engine, PriceMyLoan, is experiencing rate sheet processing delays. Our engineers are looking into the issue. This impacts rates for customers using pricing in the following products: MeridianLink Mortgage, Mortgage Access, OpenClose.

2. identified Feb 25, 2026, 05:23 PM UTC

   The reason for the processing delay has been identified, so we are manually processing rates. Publishing of rates is currently a work in progress. As soon as we have more information, we will update you.

3. identified Feb 25, 2026, 06:50 PM UTC

   Our engineers are actively working on a fix to restore automated processing of rates and eliminate the need for manual handling. Progress is being made, and we will share another update once additional details are available.

4. identified Feb 25, 2026, 08:36 PM UTC

   The rates team has continued to process rates manually while the engineers are working to deploy a fix to the automated process. Progress is being made, and we will share another update once additional details are available.

5. identified Feb 25, 2026, 10:17 PM UTC

   The rates team has successfully completed manual processing of today’s rates for all eligible rate sheets. Meanwhile, the engineering team is deploying a hotfix to restore the automated process. We will continue to keep you informed and will provide another update as soon as more details are available.

6. resolved Feb 26, 2026, 01:50 AM UTC

   Resolved: As of 3:30 PM PT, our engineers have resolved this issue. Automated rate sheet loading is now functioning as expected, and we will continue to closely monitor performance. At this time, the incident is considered resolved. Thank you for your patience and understanding.