Meridian Outage History
Meridian is up right nowPingoru has recorded 49 incidents for Meridian: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 46 of 720 (6%) |
| October 2026 | 1 | 0 of 512 (0%) |
Incidents, newest first
Notice October 2, 2026 MzeroManage View incident 54s MzeroManage View
Started Oct 02, 2026, 12:58 PM UTC· resolved Oct 02, 2026, 12:59 PM UTC
- identified Oct 02, 2026, 12:58 PM UTC
We've identified an incident with MzeroManage View user interface and are working to address it.
- resolved Oct 02, 2026, 12:59 PM UTC
This incident has been resolved.
Notice September 9, 2026 Blank screen on some kiosks 1d 21h
Started Sep 09, 2026, 04:19 PM UTC· resolved Sep 11, 2026, 01:54 PM UTC
- investigating Sep 09, 2026, 04:19 PM UTC
We are investigating reports of some kiosks displaying a blank screen. Kiosks are otherwise online and reachable. We have identified a likely cause and are working on a fix. Next update within 2 hours.
- identified Sep 09, 2026, 05:44 PM UTC
The cause has been traced to a change in Microsoft Windows Update KB5124008. Our team has applied the fix to approximately half the affected kiosks and we are currently working on fixing the remaining kiosks.
- monitoring Sep 09, 2026, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 01:54 PM UTC
This incident has been resolved.
Notice June 2, 2026 Reporting endpoint maintenance 1h 21m MzeroManage Kiosk Reporting Endpoint
Started Jun 02, 2026, 11:43 PM UTC· resolved Jun 03, 2026, 01:04 AM UTC
- identified Jun 02, 2026, 11:43 PM UTC
Meridian is conducting maintenance for some of our Mzero reporting endpoints. During the maintenance window, there could be brief delays affecting kiosk report processing from some accounts.
- monitoring Jun 03, 2026, 12:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 01:04 AM UTC
This incident has been resolved.
Notice March 20, 2026 Investigating Connectivity Issue 8m MzeroManage View
Started Mar 20, 2026, 03:39 PM UTC· resolved Mar 20, 2026, 03:47 PM UTC
- identified Mar 20, 2026, 03:39 PM UTC
We are currently investigating an issue affecting connectivity between our kiosks and a third-party system. This may impact certain transactions. To restore normal operation, we will be performing a controlled system maintenance action shortly. During this time, there may be a brief interruption in service. We will provide updates as progress is made and confirm once services are fully restored.
- identified Mar 20, 2026, 03:39 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 20, 2026, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 20, 2026, 03:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 20, 2026, 03:47 PM UTC
This incident has been resolved.
Notice December 11, 2025 Data Processing Delays - Reporting Tools Affected –
Started Dec 11, 2025, 07:00 PM UTC· resolved Dec 11, 2025, 07:00 PM UTC
- resolved Dec 11, 2025, 07:26 PM UTC
Between 2:11 PM and 2:23 PM Eastern, some customers accessing view.meridiankiosks.com experienced service unavailability. Monitoring alerts triggered an investigation that quickly isolated the issue to an application-level fault affecting request handling for a subset of sessions. Engineering implemented a targeted patch to remediate the fault and restore normal service.
Major October 20, 2025 SMS Outage 8h 52m MzeroManage Portal Website, MzeroManage View
Started Oct 20, 2025, 11:13 AM UTC· resolved Oct 20, 2025, 08:05 PM UTC
- identified Oct 20, 2025, 11:13 AM UTC
Meridian is investigating an outage of SMS messaging.
- monitoring Oct 20, 2025, 11:55 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 20, 2025, 05:50 PM UTC
We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.
- monitoring Oct 20, 2025, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:05 PM UTC
This incident has been resolved.
Major October 9, 2025 Payment Processing - Potential Service Interruption 17h 57m MzeroPay
Started Oct 09, 2025, 07:01 PM UTC· resolved Oct 10, 2025, 12:59 PM UTC
- investigating Oct 09, 2025, 07:01 PM UTC
Our upstream provider network for payment has notified Meridian of a disruption and is currently investigating. Updates will be provided as more details become available. Customers using Datacap may be affected.
- monitoring Oct 09, 2025, 08:37 PM UTC
We are currently monitoring intermittent service disruptions impacting payment processing and partner portal access for some U.S. regions. The issue originates with one of our downstream third-party providers, which in turn relies on additional upstream network providers. Meridian systems and our direct upstream partner's network, Datacap, remain operational, and traffic continues to process. Reportedly, some users may experience intermittent timeouts, retries, or brief failovers during transactions. We are actively monitoring the situation and awaiting confirmed updates from our upstream partners. We will continue to post updates as we receive verified information from our providers.
- monitoring Oct 09, 2025, 08:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 10, 2025, 12:59 PM UTC
This incident has been resolved.
Notice September 8, 2025 Chase Payment Processing incident (Resolved) –
Started Sep 08, 2025, 08:30 AM UTC· resolved Sep 08, 2025, 08:30 AM UTC
- resolved Sep 08, 2025, 02:21 PM UTC
MzeroPay customers using Chase may have experienced an interruption in payment processing services due to an outage at Chase. The issue was with the 3rd party Chase platform from around 4:45 AM EST on 09/08/2025. The incident has been resolved, and regular transaction traffic has returned.
Notice May 23, 2025 Certificate issue with *.view.meridiankiosks.com –
Started May 23, 2025, 01:00 AM UTC· resolved May 23, 2025, 01:00 AM UTC
- resolved May 23, 2025, 02:08 PM UTC
Our engineers have identified and resolved a certificate issue with *.view.meridiankiosks.com
Notice April 23, 2025 Elevated API Errors 26m InterAct (youspoutit.com)
Started Apr 23, 2025, 09:13 PM UTC· resolved Apr 23, 2025, 09:40 PM UTC
- investigating Apr 23, 2025, 09:13 PM UTC
We're experiencing an elevated level of API errors in some application services, and are currently looking into the issue.
- monitoring Apr 23, 2025, 09:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 09:40 PM UTC
This incident has been resolved.
Notice February 21, 2025 MzeroManage View Customer Portal 1h 1m MzeroManage View
Started Feb 21, 2025, 02:30 PM UTC· resolved Feb 21, 2025, 03:32 PM UTC
- monitoring Feb 21, 2025, 02:30 PM UTC
We've identified an issue with one of our MzeroManage View microservices, which impacted some of our customers using the site view.meridiankiosks.com. The problem has been identified, and mitigation has been applied. We are monitoring the services.
- resolved Feb 21, 2025, 03:32 PM UTC
This incident has been resolved.
Major January 16, 2025 PMK Endpoint Errors 53m MzeroManage Kiosk Reporting Endpoint
Started Jan 16, 2025, 03:35 PM UTC· resolved Jan 16, 2025, 04:29 PM UTC
- identified Jan 16, 2025, 03:35 PM UTC
We're experiencing errors related to PMKs inserting data into the MzeroManage endpoint, and we are currently looking into the issue. Some PMK systems may be affected.
- monitoring Jan 16, 2025, 03:52 PM UTC
Services have been restored, and it may take some time to clear the reporting backlog for any PMK devices affected by the outage.
- resolved Jan 16, 2025, 04:29 PM UTC
This incident has been resolved.