Menlo Security incident

An Issue impacting proxy and web isolation services for HSM customers is being investigated

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on January 1, 2026, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2026, 12:15 PM UTC
Resolved
Jan 01, 2026, 02:35 PM UTC
Duration
2h 20m
Detected by Pingoru
Jan 01, 2026, 12:15 PM UTC

Update timeline

  1. investigating Jan 01, 2026, 12:15 PM UTC

    An issue impacting proxy and web isolation services for a small set of Cloud HSM customers is being investigated. Cloud HSM customers may encounter challenges when attempting to use proxy and web isolation services due to a certificate expiry. Further information and status updates will be shared...

  2. identified Jan 01, 2026, 12:45 PM UTC

    A fix for the Certificate expiry has been deployed and validated. Currently awaiting confirmation that the issue is resolved.

  3. resolved Jan 01, 2026, 02:35 PM UTC

    This incident has been resolved. Please contact Support if you have additional questions