Resolved after 18 hours 25 minutes, affecting Console (UI) and Portal (v4) and 1 more, on May 15, 2024.
The issue with Sendgrid has been resolved, emails are now sending. We are still monitoring the situation and will report if any disruptions occur. Sorry for the inconvenience.
Affected components
Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)
Update timeline
- investigating May 15, 2024, 05:30 PM UTC
We are experiencing an issue with SendGrid that is preventing emails from sending. The status page will be updated once email service has been restored
- resolved May 16, 2024, 11:55 AM UTC
The issue with Sendgrid has been resolved, emails are now sending. We are still monitoring the situation and will report if any disruptions occur. Sorry for the inconvenience.
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