MemberSuite Outage History
MemberSuite is up right nowPingoru has recorded 50 incidents for MemberSuite: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major September 3, 2026 Some Console Users Experiencing Login Issues 4h 2m Console (UI)
Started Sep 03, 2026, 01:21 PM UTC· resolved Sep 03, 2026, 05:24 PM UTC
- investigating Sep 03, 2026, 01:21 PM UTC
Some Console users are reporting login issues following a recent platform update. Our team has identified a workaround and is actively working toward a full resolution — if you're affected, please contact our support team and they can help get you back into Console.
- monitoring Sep 03, 2026, 03:18 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Sep 03, 2026, 05:24 PM UTC
This incident has been resolved.
Minor February 4, 2026 Intermittent Latency 1d Console (UI), Portal (v4), Portal (v5), API v1 (SOAP) and 2 more
Started Feb 04, 2026, 09:09 PM UTC· resolved Feb 05, 2026, 09:46 PM UTC
- investigating Feb 04, 2026, 09:09 PM UTC
Our team is currently investigating latency issues within MemberSuite. Impacted areas may include, but are not limited to, address validation in the console and portal, console timeouts during advanced searches or mass updates, delays in calculated field updates, and primary membership and flow-down recalculations.
- monitoring Feb 05, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 09:46 PM UTC
This incident has been resolved.
Minor January 13, 2026 MRP Loading and Login Issues 9h 44m Portal (v5)
Started Jan 13, 2026, 06:13 PM UTC· resolved Jan 14, 2026, 03:58 AM UTC
- investigating Jan 13, 2026, 06:13 PM UTC
We are currently investigating MRP page loading and login issues affecting portal users. Our team is actively working to restore full functionality and will continue to post updates to this status page.
- identified Jan 13, 2026, 07:11 PM UTC
The issue has been identified, and we are continuing to investigate.
- monitoring Jan 13, 2026, 07:37 PM UTC
MRP service has been restored. Application is functioning normally. We will continue to monitor.
- monitoring Jan 13, 2026, 07:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2026, 03:58 AM UTC
This incident has been resolved.
Minor October 20, 2025 Intermittent Issues MemberSuite Console 8h 36m Console (UI), Portal (v4), API v1 (SOAP)
Started Oct 20, 2025, 01:51 PM UTC· resolved Oct 20, 2025, 10:27 PM UTC
- identified Oct 20, 2025, 01:51 PM UTC
Our Team is currently tracking intermittent issues impacting MemberSuite console users. These disruptions are directly linked to the AWS global outage, as a significant portion of our server infrastructure is hosted on AWS platforms. We are continuously monitoring the situation and will provide updates once the issue has been fully resolved.
- monitoring Oct 20, 2025, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:27 PM UTC
This incident has been resolved.
Minor September 5, 2025 Flow Down Delayed 2d 23h Console (UI)
Started Sep 05, 2025, 06:21 PM UTC· resolved Sep 08, 2025, 05:26 PM UTC
- identified Sep 05, 2025, 06:21 PM UTC
We are currently looking into an issue with flow down membership updates being delayed.
- resolved Sep 08, 2025, 05:26 PM UTC
The delayed jobs have been processed and are operating normally.
Notice July 24, 2025 Audit Logs are not visible 3h 26m Console (UI)
Started Jul 24, 2025, 06:29 PM UTC· resolved Jul 24, 2025, 09:56 PM UTC
- investigating Jul 24, 2025, 06:29 PM UTC
We are currently investigating an issue of missing audit logs in the console.
- resolved Jul 24, 2025, 09:56 PM UTC
We have been able to address the issue and the missing audit logs are now accessible again.
Minor June 9, 2025 Issues Processing Orders 4h 6m Console (UI)
Started Jun 09, 2025, 01:53 PM UTC· resolved Jun 09, 2025, 05:59 PM UTC
- identified Jun 09, 2025, 01:53 PM UTC
We are currently implementing a solution to the issue that is preventing console users from processing orders in the console until after a hard refresh of the page is completed.
- resolved Jun 09, 2025, 05:59 PM UTC
This incident has been resolved.
Notice February 25, 2025 The MemberSuite Console is experience inconsistent 503 errors 5h 17m Console (UI), API v1 (SOAP)
Started Feb 25, 2025, 05:09 PM UTC· resolved Feb 25, 2025, 10:27 PM UTC
- investigating Feb 25, 2025, 05:09 PM UTC
We are troubleshooting the issue
- monitoring Feb 25, 2025, 06:08 PM UTC
The issue appears to have been related to load on our servers, which has subsided. We continue to monitor the situation and investigate what caused the spike in traffic.
- resolved Feb 25, 2025, 10:27 PM UTC
The performance issues we experienced earlier today have been resolved.
Major November 22, 2024 Primary membership information blank 4d 21h Console (UI), Portal (v4), Portal (v5), API v1 (SOAP) and 1 more
Started Nov 22, 2024, 03:50 PM UTC· resolved Nov 27, 2024, 01:45 PM UTC
- identified Nov 22, 2024, 03:50 PM UTC
We are aware of an issue with primary memberships not displaying properly and are actively working to resolve the issue.
- identified Nov 22, 2024, 05:28 PM UTC
The issue has been identified, and primary membership information is in process of coming back online.
- monitoring Nov 22, 2024, 06:41 PM UTC
Primary membership information is now available and we are currently monitoring the situation. Customers should contact support if any primary membership information appears to be missing.
- resolved Nov 27, 2024, 01:45 PM UTC
This incident has been resolved.