Meltwater API incident

Delay in Editorial Content

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on July 7, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 08:50 AM UTC
Resolved
Jul 08, 2025, 02:28 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 07, 2025, 08:50 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsRadarly API

Update timeline

  1. investigating Jul 07, 2025, 08:50 AM UTC

    We are currently experiencing a delay with Editorial Content. Users may observe missing or delayed search results for this content. Our Engineering team is aware of the issue and is actively working to identify the cause. We will provide updates accordingly. We apologize for any inconvenience and appreciate your patience.

  2. monitoring Jul 07, 2025, 05:08 PM UTC

    Our Engineering team has resolved the issue, and Editorial Content is now updating as expected. We will continue to monitor the situation to ensure stability and will provide further updates if necessary. We apologize for the inconvenience and appreciate your continued patience.

  3. resolved Jul 08, 2025, 02:28 PM UTC

    After a period of monitoring, this issue is now resolved. Editorial content continues to flow into the platform as expected.