Meltwater API incident

API Degradation

Critical Resolved View vendor source →

Meltwater API experienced a critical incident on June 17, 2026 affecting API endpoints and Content Stream and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 01:00 PM UTC
Resolved
Jun 17, 2026, 07:51 PM UTC
Duration
6h 51m
Detected by Pingoru
Jun 17, 2026, 01:00 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsMeltwater API Listening SearchMeltwater API Explore+ AssetsMeltwater API Explore+ Search

Update timeline

  1. investigating Jun 17, 2026, 01:00 PM UTC

    We are currently experiencing an issue where certain components will be unavailable for users via API. Our engineering team is actively investigating the issue. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Jun 17, 2026, 01:38 PM UTC

    Our Engineering team has identified and resolved the root cause affecting this issue. Users should now be able to access all components via API. The team will continue to closely monitor the situation. Thank you for your patience.

  3. resolved Jun 17, 2026, 07:51 PM UTC

    After a period of monitoring the issue is fully resolved. The API continues to function as expected. Thank you for your patience and understanding.