Meltwater API incident

Explore Degradation

Critical Resolved View vendor source →

Meltwater API experienced a critical incident on July 10, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 08:25 AM UTC
Resolved
Jul 11, 2025, 09:17 AM UTC
Duration
1d
Detected by Pingoru
Jul 10, 2025, 08:25 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social Analytics

Update timeline

  1. investigating Jul 10, 2025, 08:25 AM UTC

    We are currently experiencing issues with running Explore searches on API. Our Engineering team has been notified and are actively working on the issue. We apologize for the inconvenience and will provide updates accordingly.

  2. monitoring Jul 10, 2025, 10:39 AM UTC

    Our Engineering team has identified the issue and Explore searches are currently working as expected on API. We will continue to monitor and provide updates accordingly. Thank you for your patience.

  3. resolved Jul 11, 2025, 09:17 AM UTC

    After a period of monitoring this issue is now resolved. Explore searches are working as expected on API. Thank you for your patience.