Meltwater API incident

Explore API Degradation

Critical Resolved View vendor source →

Meltwater API experienced a critical incident on September 16, 2025 affecting API endpoints and Content Stream and 1 more component, lasting 17h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 07:16 AM UTC
Resolved
Sep 17, 2025, 12:27 AM UTC
Duration
17h 10m
Detected by Pingoru
Sep 16, 2025, 07:16 AM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsMeltwater API Listening Search

Update timeline

  1. investigating Sep 16, 2025, 07:16 AM UTC

    We are experiencing an issue where users may not be able to use the API. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.

  2. monitoring Sep 16, 2025, 08:00 AM UTC

    Our engineering team has fixed this issue. Users will be able to use the API as expected. We will continue to monitor and provide updates accordingly. Thank you for your patience.

  3. resolved Sep 17, 2025, 12:27 AM UTC

    After a period of monitoring, this issue is now resolved. Explore searches are working as expected on the API.