Melo Technology incident

Device Registration Issue Affecting Call Functionality

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on October 20, 2025 affecting SIP Registration, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:28 AM UTC
Resolved
Oct 20, 2025, 11:39 AM UTC
Duration
10m
Detected by Pingoru
Oct 20, 2025, 11:28 AM UTC

Affected components

SIP Registration

Update timeline

  1. investigating Oct 20, 2025, 11:28 AM UTC

    We are currently investigating an issue causing some devices to fail registration, which is preventing affected users from making telephone calls. Our team is working to resolve this as quickly as possible and will provide updates shortly.

  2. investigating Oct 20, 2025, 11:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 11:33 AM UTC

    We are currently investigating an issue causing some devices to fail registration, which is preventing affected users from making telephone calls. Our team is working to resolve this as quickly as possible and will provide updates shortly.

  4. resolved Oct 20, 2025, 11:39 AM UTC

    The trouble with device registration has been resolved.