Service Notice – 611 Technical Support

Update timeline

1. identified Feb 17, 2026, 02:43 PM UTC

   We are currently aware of a routing issue affecting calls to our 611 Technical Support line. As a result, some calls may not be connecting properly. Our team is actively investigating and working to resolve this matter as quickly as possible. In the meantime, if you require technical assistance, please contact us directly at 416-479-0993 (press option 3) or email [email protected] and our team will be happy to assist you. We appreciate your patience and will provide an update as soon as this issue has been fully resolved. — Melo Technology Support Team

2. resolved Feb 17, 2026, 03:34 PM UTC

   The routing issue affecting our 611 Technical Support line has now been fully resolved. Calls to 611 are operating normally. Thank you for your patience and understanding while we worked to correct this matter. If you continue to experience any difficulties, please do not hesitate to contact our support team.