Melo Technology Outage History

The latest version of MeloSIP Click2Call, version 11.2.6, is now available in the Google Chrome Web Store and is ready to be updated by our users. If you temporarily enabled Dynamic Caller ID as part of the earlier workaround, please disable it after updating. Once version 11.2.6 has been installed, MeloSIP Click2Call service should be fully restored to normal operation. If you experience any difficulty updating the extension or require assistance, please contact Melo Technology Technical Support: Phone: 1-888-635-6835, Option 3 From your Melo phone: Dial 611 Email: [[email protected]](mailto:[email protected]) Our team will be glad to assist you. Thank you for your patience while we worked to resolve this issue. This incident is now resolved and the ticket is being closed.

We have confirmed all calls are flowing properly now and the carrier has closed their ticket. The service issue has been resolved. Thank you for your patience.

We have received confirmation that routing adjustments have been made to correct the outbound calling issue. As of 12:37 PM EDT, call performance appears stable. Outbound calls are completing normally, and recent monitoring shows post-dial delay has returned to expected levels. We are moving this incident to resolved/monitoring and will continue to observe call performance to ensure stability. Please call support if you are experiencing any issues.

Service has been restored. We apologize for the disruption and appreciate your patience while our team worked to resolve the issue. We are continuing to investigate the root cause and will provide further updates if needed.

We are aware of an earlier issue impacting phone call functionality. The issue has now been resolved, and we will continue to monitor to ensure ongoing stability.

Yesterday, we experienced an issue affecting new registrations on the Cloud Softphone application. After investigating, we identified the root cause as a recent update to Cloud Softphone that introduced a problem related to the secure registration certificate. As a result, new registrations were failing on both the desktop and mobile versions of the application. Once a corrective update was rolled out to the latest versions of Cloud Softphone (desktop and mobile), registration functionality was restored and the app began registering normally again. We sincerely apologize for the inconvenience this caused and appreciate your patience while we worked to resolve the issue.

The routing issue affecting our 611 Technical Support line has now been fully resolved. Calls to 611 are operating normally. Thank you for your patience and understanding while we worked to correct this matter. If you continue to experience any difficulties, please do not hesitate to contact our support team.

The issue affecting outgoing call routing has been fully resolved and service has been restored. Following corrective actions, outbound calls are completing normally. We will continue to closely monitor the platform to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate everyone’s patience while we worked through this issue.

The issue affecting line registration has been identified, and temporary maintenance has been completed. Services have been fully restored and are currently stable. Additional maintenance will be performed tonight to implement a permanent fix.

Calls are now completing.

The trouble with device registration has been resolved.

Although we were unable to reach a Videotron engineer and remain on hold, we have confirmed that all affected customers under our care have had their internet service restored. As a result, we are no longer actively monitoring this outage and will now be closing this ticket. If you have any further questions, concerns, or ongoing issues related to Videotron internet service, we recommend contacting Videotron directly. Thank you for your patience and understanding.

We have identified the cause of the recent freeze-and-reboot issue affecting some Polycom devices. The problem has been traced to a specific Polycom firmware version—5.8. Devices running the updated firmware version 5.9 are no longer experiencing this issue. As this impacts only a small number of customers, we are now closing this ticket. Our team will reach out directly to the affected users to coordinate the necessary firmware upgrades. If your organization is experiencing the issue and have not been contacted by our team, please report it to support at [email protected]. Thank you for your understanding and continued support.

Resolved.

This incident has been resolved.

While Slack has not officially issued an all-clear, they are reporting only minimal service impact. As a result, we will close this ticket and reopen it if necessary.

Siclytics service has been restored.

SMS services through CloudSoftphone have been restored. If you continue to experience any further issues, please contact technical support directly.

CloudSoftphone SMS service has been restored.

Calling problems were identified as being a temporary issue which affecting multiple carriers across Canada. The issue has been reported to be resolved, and we are unable to replicate any problems at this time. We apologize for any inconvenience if you continue to experience any problems, please report them to technical support.

The performance issue affecting our shared hosting environment has now been resolved. All websites should be loading as expected. We appreciate your patience and understanding during this time.