MeetingOne incident

Call Details Reports Are Not Posting To OAM

Resolved after 3 days 5 hours, affecting Online Account Management (OAM), on September 16, 2022.

resolved Sep 19, 2022, 10:46 PM UTC

Dear Valued MeetingOne Customer, Call detail report are now posting normally to OAM. We apologize for any inconvenience caused. MeetingOne values your business. Thank you, MeetingOne Support Team [email protected] 888.523.8445

Started
Sep 16, 2022, 04:59 PM UTC
Resolved
Sep 19, 2022, 10:46 PM UTC
Duration
3d 5h
Detected by Pingoru
Sep 16, 2022, 04:59 PM UTC

Affected components

Online Account Management (OAM)

Update timeline

  1. investigating Sep 16, 2022, 04:59 PM UTC

    We are currently investigating why call detail reports are not posting to the Online Account Management (OAM) system. All other features of OAM, like pulling Invoice CDRs and creating new audio rooms, are functional. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445

  2. resolved Sep 19, 2022, 10:46 PM UTC

    Dear Valued MeetingOne Customer, Call detail report are now posting normally to OAM. We apologize for any inconvenience caused. MeetingOne values your business. Thank you, MeetingOne Support Team [email protected] 888.523.8445

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