Medallia Agent Connect Outage History

Medallia Agent Connect is up right now

Pingoru has recorded 50 incidents for Medallia Agent Connect: 3 in the last 12 months and 0 in the last 90 days.

Source: status.stellaconnect.net

50incidents recorded
3last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Medallia Agent Connect in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 526 (0%)

Incidents, newest first

Notice January 9, 2026 Support Chat is Unavailable 1h 7m

Started Jan 09, 2026, 08:32 PM UTC· resolved Jan 09, 2026, 09:40 PM UTC

  1. identified Jan 09, 2026, 08:32 PM UTC

    We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.

  2. monitoring Jan 09, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.

  3. resolved Jan 09, 2026, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025 Elevated error rates 4h 47m Web application

Started Nov 10, 2025, 02:47 PM UTC· resolved Nov 10, 2025, 07:35 PM UTC

  1. monitoring Nov 10, 2025, 02:47 PM UTC

    The application was experiencing elevated error rates in the time lapse of 11:56 to 12:52 UTC (and 12:30 to 12:52 UTC for EU customers). Our team is investigating and this has been mitigated. The team will provide further updates once these are available.

  2. resolved Nov 10, 2025, 07:35 PM UTC

    Earlier today, several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame. This incident has been resolved.

Read the full incident report →

Notice November 5, 2025 Agent Connect Service Degradation Notification 8h 34m

Started Nov 05, 2025, 06:58 PM UTC· resolved Nov 06, 2025, 03:32 AM UTC

  1. investigating Nov 05, 2025, 06:58 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring Nov 05, 2025, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 03:32 AM UTC

    Our Engineering team have verified that the issue has been resolved.

Read the full incident report →

Major January 9, 2025 Survey requests that include custom properties delayed 19h 37m Web application

Started Jan 09, 2025, 09:29 PM UTC· resolved Jan 10, 2025, 05:07 PM UTC

  1. identified Jan 09, 2025, 09:29 PM UTC

    We have identified an issue which is impacting survey requests which include custom property fields. We are working on implementing a fix after which all survey requests will be delivered. No data loss is expected.

  2. identified Jan 09, 2025, 11:21 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will take several hours to complete.

  3. monitoring Jan 10, 2025, 06:48 AM UTC

    A fix has been implemented. Surveys with custom properties that failed during this period will be reprocessed. We will post an update when reprocessing is complete.

  4. resolved Jan 10, 2025, 05:07 PM UTC

    This incident has been resolved. Survey requests that contained custom properties from the affected period will be redelivered today.

Read the full incident report →