Medallia Agent Connect incident

Elevated error rates

Minor Resolved View vendor source →

Medallia Agent Connect experienced a minor incident on November 10, 2025 affecting Web application, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 02:47 PM UTC
Resolved
Nov 10, 2025, 07:35 PM UTC
Duration
4h 47m
Detected by Pingoru
Nov 10, 2025, 02:47 PM UTC

Affected components

Web application

Update timeline

  1. monitoring Nov 10, 2025, 02:47 PM UTC

    The application was experiencing elevated error rates in the time lapse of 11:56 to 12:52 UTC (and 12:30 to 12:52 UTC for EU customers). Our team is investigating and this has been mitigated. The team will provide further updates once these are available.

  2. resolved Nov 10, 2025, 07:35 PM UTC

    Earlier today, several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame. This incident has been resolved.