Resolved after 1 hour 7 minutes, on January 9, 2026.
A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
Update timeline
- identified Jan 09, 2026, 08:32 PM UTC
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
- monitoring Jan 09, 2026, 08:54 PM UTC
A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
- resolved Jan 09, 2026, 09:40 PM UTC
This incident has been resolved.
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