Medallia Agent Connect incident

Support Chat is Unavailable

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on January 9, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:32 PM UTC
Resolved
Jan 09, 2026, 09:40 PM UTC
Duration
1h 7m
Detected by Pingoru
Jan 09, 2026, 08:32 PM UTC

Update timeline

  1. identified Jan 09, 2026, 08:32 PM UTC

    We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.

  2. monitoring Jan 09, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.

  3. resolved Jan 09, 2026, 09:40 PM UTC

    This incident has been resolved.