Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Notice Resolved View vendor source →

Medallia Agent Connect experienced a notice incident on November 5, 2025, lasting 8h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 06:58 PM UTC
Resolved
Nov 06, 2025, 03:32 AM UTC
Duration
8h 34m
Detected by Pingoru
Nov 05, 2025, 06:58 PM UTC

Update timeline

  1. investigating Nov 05, 2025, 06:58 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring Nov 05, 2025, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 03:32 AM UTC

    Our Engineering team have verified that the issue has been resolved.