Medallia Agent Connect incident
Survey requests that include custom properties delayed
Resolved after 19 hours 37 minutes, affecting Web application, on January 9, 2025.
This incident has been resolved. Survey requests that contained custom properties from the affected period will be redelivered today.
Affected components
Update timeline
- identified Jan 09, 2025, 09:29 PM UTC
We have identified an issue which is impacting survey requests which include custom property fields. We are working on implementing a fix after which all survey requests will be delivered. No data loss is expected.
- identified Jan 09, 2025, 11:21 PM UTC
We are continuing to work on a fix for this issue. We estimate the fix will take several hours to complete.
- monitoring Jan 10, 2025, 06:48 AM UTC
A fix has been implemented. Surveys with custom properties that failed during this period will be reprocessed. We will post an update when reprocessing is complete.
- resolved Jan 10, 2025, 05:07 PM UTC
This incident has been resolved. Survey requests that contained custom properties from the affected period will be redelivered today.
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