Resolved after 10 hours 13 minutes, affecting MealSuite Touch and MealSuite and 1 more, on October 19, 2022.
The MealSuite technical teams have resolved any issues related to the degraded performance with the maintenance window. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.
Affected components
Update timeline
- investigating Oct 19, 2022, 04:21 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications.
- monitoring Oct 19, 2022, 04:38 PM UTC
The MealSuite technical teams have resolved the inability to login to the MealSuite applications and systems. We are continuing to work through reports of slowness within the core application and will provide updates as we progress through our performance improvements. System status can be checked at any time by visiting status.mealsuite.com.
- monitoring Oct 19, 2022, 05:22 PM UTC
The MealSuite technical teams have identified the cause of the speed and stability issues that will be addressed overnight tonight during a maintenance window from 12:00 am until 3:00 am EST. You may still experience slower performance in Core and Touch throughout the remainder of today.
- resolved Oct 20, 2022, 02:35 AM UTC
The MealSuite technical teams have resolved any issues related to the degraded performance with the maintenance window. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.
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