MealSuite incident

MealSuite Support Notification

Resolved after 37 minutes, affecting MealSuite Touch and MealSuite and 1 more, on February 8, 2023.

resolved Feb 08, 2023, 01:08 PM UTC

The MealSuite technical teams have resolved any issues with the inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.

Started
Feb 08, 2023, 12:31 PM UTC
Resolved
Feb 08, 2023, 01:08 PM UTC
Duration
37m
Detected by Pingoru
Feb 08, 2023, 12:31 PM UTC

Affected components

MealSuite TouchMealSuiteMealSuite Point of Sale

Update timeline

  1. investigating Feb 08, 2023, 12:31 PM UTC

    The MealSuite technical teams are investigating reports of inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  2. identified Feb 08, 2023, 12:58 PM UTC

    The MealSuite technical teams are continuing to work towards resolving the inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  3. resolved Feb 08, 2023, 01:08 PM UTC

    The MealSuite technical teams have resolved any issues with the inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.

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